Premier Inn Kilmarnock

wrote a review has not appeared. Booked a family room£74 when arrived got told all they had was a disabled access room was filthy had to go to reception for clean bedding spider webs on ceiling shower didnt work cleaners noisey 8.30am ripp off

Booked family room on arrival was told only disabled access room available£74 had to go reception for clean bedding spider webs shower didnt work and cleaners banging 8.30 ripp off stayed before was fantastic but filthy this time around..

A lovely hotel with very friendly staff rooms are comfortable and clean had an amazing night's sleep this is the second time we have stayed here staff remembered us from our previous visit. We did experience power cuts due to bad weather but thankfully we didn't have to move hotels.

The hotel receptionist, Rena, is like a magician- she resolves all problems and finds answers to all questions so easily and without any visible fuss! Furthermore, she is prepared to go more than an extra mile for the hotel guests- we asked her about places to visit and she didn’t just recommended a few places to us but followed her recommendations up by checking if they were open on the day of interest to us. She did it all without us even having asked her for that!

Everything was typical premier inn, when you book premier inn it’s generally a template. Only negatives would be the corridor on bottom floor (one section) was freezing. Also receptionist wasn’t really full of joy. Everything else was great

Absolutely abysmal. Avoid this place at all costs. We stayed here for 4 nights unfortunately. Between the hours of 17.00hrs 00.30hrs and 05.00hrs and 10.00hrs there was a really loud humming noise in our room. Not just a low him- a really loud noise- so loud that we had to turn up the tv to hear over it and making it impossible to sleep until after 00.30hrs and was rudely awoken every morning at 05.00hrs - 4 and a half hours sleep for 4 nights in a row was horrific. We informed reception on the first night. The receptionist pretended not to know what it was and and that it had never happened before. We would not have been the only ones/first ones to complain as it was really loud and constant. The receptionist said that she would run the water in the livingroom? Incase that was the issue. It made no difference at all. The next night was exactly the same so in the morning we complained again. The daytime receptionist was more helpful and said that this was an ongoing issue and that there were notices on the staff areas and also in the livingroom upstairs saying “don’t turn off the water” so the water is constantly running- other wise this horrendous humming noise becomes a big problem for guests and that the water cost for this hotel must be horrific as it’s always running. The lady said that they had replied the boiler in the past but it hadn’t rectified the issue. She also said that engineers had been out- but whenever they come the humming has stopped prior to their arrival so not diagnosed as it hasn’t happened. The receptionist said that she had even recorded the noise in the corridor as it is so bad and loud. As we were out for the day the receptionist said that she would try and move our room as it was just our room and the neighbouring ones in that corridor that had the noise issue, she said to check when we got back. On arriving back, it was the receptionist that “acted” surprised at noise on duty, so we didn’t hold out much hope of being moved….no surprise, she told us that we couldn’t move as there were no other rooms available. So yet again very little sleep. This was the same for the following night as well. Premier inn should not be putting people in these noisy rooms - especially as it is an ongoing issue- it is just pure greed and all about taking peoples money. Disgraceful. Do not stay here.