Hampton Inn Kilgore

We are regular Hampton Inn travelers and have to say thar this was the worst we have stayed at. Broken elevator, NONE of the ice machines worked, no air conditioning in the main/breakfast area, cockroaches, smoky smell. The front desk person told us that many things are broken and they just don't fix or replace them. So disappointing.

This hotel is slightly above average, but it is in dire need of a face-lift and a few upgrades. The AC in the conference room was not working that well, and the hotel is generally understaffed. The bathrooms need to be refitted and upgraded with bodywash, shampoo, and conditioner dispensers.

Poor check in/front desk staff attitude/interaction, days old moldy towels on the window sill, old sheets, not enough towels, hotel needs some repairs. Cleaning staff was marvelous and helpful. Room itself was decently clean but the room itself had a few issues that were probably not related to cleaning staff (moldy towels on window sill and brown streaks on unit/window, broken wall pieces, missing outlet covers) Beds were great, room temp, pool, breakfast, space were all great. Guest/lobby restrooms were clean.

Most horrible experience ever! First night, power outage. So, no air conditioning, no house keeping or clean towels. No hot breakfast meats. Second night, bathroom sewage came up out the basin, including black sludge and flooded all personal items on vanity counter tops, bathroom floor and room carpet. I unknowingly got out of bed onto wet, disgusting carpet. Which means, I could not shower or groom. Custom service was not helpful and seemingly unconcerned. In frustration and disgust, I checked out early and cut my family reunion trip short and drove from Kilgore Texas back to Orange Park Florida. In addition to a complete refund, I'd like compensation for destroyed hygiene and personal items.

We decided to stay here ignoring bad reviews. Glad we did. Hotel is fine. Rooms were comfortable and bed was great. There were some places in bathroom where water damage very small area around shower. Ice machine wasn’t working but desk clerk got ice for me out of kitchen. Breakfast was adequate. Price was great for room at $100 tax and all for the night. Would def stay again if in area!!

Rooms on front get too much road noise. Rooms need updating. Not convenient to downtown area of Kilgore; located north of commercial area, closer to I-20. Good breakfast. Noticed lots of people with dogs, so am assuming pet friendly which is NOT appealing to this reviewer.