Hotel Villa Portofino Kigali

It was clean and quiet, just what we needed

環境很好，設施一般

A nice hotel although slightly dated. The reception lobby is quite bare but adequate. Rooms are nice and comfortable with all basic amenities in place. Limited tea bags and coffee on payment in the rooms was a bit of a let down. The restaurant is decent enough but with limited variety. Quite adequate hotel for its mid range price. Location next to the golf course is an added advantage.

I stayed at the Hotel Villa Portofino for one evening while traveling for work. After a very long trip and arriving in Kigali extremely jet-lagged, a hot shower and dinner delivered by room service was just what I needed. Breakfast the next morning was excellent and included an omelet bar, fresh fruits, and fresh fruit juices. Though I had to check out and was not coming back for a second night's stay, I was able to keep my bags in storage until I was able to come back for them. Overall, a very positive experience and would definitely stay here again.

The hotel is located in a good area. shopping center and Indian restaurant not far from the hotel, but there is few things the hotel should look after: Hotel management should give more attention about the rooms conditions and service. The room curtains is not covering the windows correctly it need maintenance rooms carpet smell which is very bothering Bathroom lighting. System is very limited in case you need to chef there is a small portable mirror inside the bathroom so you can used to do your shaving at the balcony or the room, Service in restaurant is very very slow. I notice one customer waiting for almost 1 hour to get his club sandwich waitress, very polite but at the end the service is extremely slow I repeat, very, very, very slow. receptions staff need to be more friendly and cooperative Nice swimming pool and beautiful view from rooms and restaurant I believe the hotel rate is overpriced

I just LOVED staying here. The service was top notch, the rooms were great …. Oh that big comfy bed after a day of travelling was glorious. Food in the restaurant is fab and lovely chilled drinks by the poolside were indulgent and made me happy. Just across from the hotel is a great salon where I got my nails done - Ali was great! Again, everyone’s service was top notch - from taxis to booking restaurants to getting advice on cheap sunglasses. I loved my stay here and would definitely stay again. Thank you to the whole team - you were fabulous.