Five To Five Hotel anmeldelser

Svar fra overnatningssted: When responding to a negative review like "Very bad attitude" on Trip.com, it's important to remain professional, empathetic, and solution-focused. Here's a suggested response:Dear Estimated Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and that you felt our team's attitude was not up to standard. At [Hotel Name], we strive to provide exceptional service to all our guests, and it’s clear we fell short during your stay.We take your concerns very seriously and will address them with our team to ensure improvements are made. If you’re open to it, we would love to discuss the matter further and find a way to make it right. Please feel free to reach out to us directly at [email/phone number].Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back and restore your confidence in us.Best regards,Robert M.