Mountain Laurel Resort

Huge potholes everywhere! Our bathroom toilet was disgusting and not cleaned! No heat or hot water in the room. We had to use a space heater. No tv or WiFi. No bar or restaurant open like it shows on the website. No spa. No horses. Junk outside everywhere! Hotel had a security guard that sat at the lobby desk with an assault rifle which was pretty odd. This place is horrible! DO NOT WASTE YOUR MONEY!!! Nothing like the pictures on the website!!

Stay there with a group. First thing that we noticed was how dirty the floors were. And then noticed it was no TV. Front desk said they had them removed for a prior group? The mattress had mold on it, the pictures will tell the rest.

STAY AWAY. SCAM!!! This hotel is a dumpster fire. I brought in a group in January. They had not paid a heating bill so they had the heat shut off. They barely got the heat on in time, but it still took a long time for the heat to get started and a lot of my guess slept without heat. The ballroom that they were supposed to arrange was not set up, and also had new heat. Many rooms were still dirty from the previous guests and had no room service in there to change the sheets or clean out the garbages. Management is completely unresponsive and it appears like the owners inexperienced nephew is trying to run the place, very incompetently. Neither me, or any of my guests would stay there even if it was offered for free.

Avoid this bankrupt business at all costs. The website is a generic pastiche unrelated to the actual resort. Facilities are run down, staff is minimal and dispirited, and the management is non-existent. If anyone approaches you to consider buying a timeshare through this horrible place, run away. The new owners have been in bankruptcy court in Jamaica, NY (for a PA resort) for more than a year and are trying to drag out their thievery as long as possible.

We went for a weekend get-together my entire extended family we were a pretty large group. From the beginning of the planning stage we were so impressed with the dedication and attentiveness of "Sugey" the GM. He was available via his personal cell whenever we had any questions. he went out of his way to accommodate any requests we had. he personally met us at the FD and waited past mid-night to welcome the guests coming from as far as Canada. When we entered our 2 bedroom Suite we were literally blown away! the room was HUGE. 2 beautifully decorated bedrooms a huge living area with 2 couches that can pull out as beds. 2 large dining tables. a cozy kitchen. Then we stapped out to the deck (3 decks actually from each room) we were again stunned by the breth-taking view. the well know POCONO Mountains and the stunning lake. just breath-taking. The FD Receptionist Safwad was super nice. he gave us amaing tips of close by attractions. The pool was amazingly well kept. the Sauna was so relaxing and clean. We had rented out the Tree-top ballroom for the meals. it was evidently lately redone. it was huge, modern and clean. The entire weekend was an experience above all expectations. We can't wait to come back!

I was scheduled to be there from November 4th - 11th. 2022 but the conditions were so bad that we left on November 5th, 2022. We are members of a timeshare sold to us by Split Rock Resorts some years back when Split Rock actually owned Mountain Laurel as well. Since then Split Rock has sol Mountain Laurel and the conditions of Mountain Laurel were deplorable. The Gym was filthy, Dining area, pool and all other ameninties were not in operation. They had Insigma cable (obsolete) and only had 6 channels. There was a smell of mold througout the building, suites were horrible and semi clean. The new owner did not like that we were complaining and called the police which the police could do nothing because we had a right to complain. This resort is not longer with Interval International because of it's deplorable conditions. And they refused to give a refund. It was the absolute worst condtions I've ever experienced with a resort or otherwse.