Hayward's at the Grasmere

The stuff were friendly and polite, and explained all the details when we arrived. The room was tidy and had a massive TV. The place is about 20 mins from Bath and probably 10-15 from Bristol (I didnt go that way). It is about 1km walk (Downhill) to the train station, and is on the main road so 2 mins to bus stops for around the area. There is a Hungry Horse pub within 2 minutes walk. All in all the place was nice place to stay and the breakfast (included) was very tasty. Just of note, this place is right next to the A36 which is a very busy road, and our room was looking onto this road, even with the windows shut the traffic noise was loud, so if I stayed here again I would request a room at the rear if possible

First thing to say is that the price does reflect the quality of the hotel and so it was a very fair price at £85 for the room. The staff are super friendly and helpful. They were great. The hotel itself is dated and very random because everything has been done on a cheap budget. The bed was really comfortable. The shower was not very good at all and the bathroom is very dated. We did have to open the toilet cistern to get the sticking valve to refill the cistern with water. Cheap price and comfortable sleep so happy with that.

Thank you to Gemma and the team for providing a great buffet for my Mother in Laws 87th Birthday. The room was perfect and the food well, it was delicious and you catered for the vegetarian with their own selection of food. The children’s individual teas were a real hit. Thank you for today and sorry about the mess!

Spent a very enjoyable 3 nights her. All staff are friendly and helpful, accommodation is modern, spacious and comfortable. Breakfasts and dinner in the restaurant were all very good and freshly cooked. Keynsham is ideal for Bath and Bristol. Thoroughly recommended.

Friends and I visited this hotel for the first time to have afternoon tea. The presentation and food was enjoyed by all of us. We had a friendly and helpful waitress who made sure we had drinks topped up at regular intervals. The decor is quite new and very pleasant. I loved the lighting. A little gem for future events.

When I phoned to confirm the time we would have dinner after arrival was told the restaurant was closed for a charity do. Booked hotel back in November and coming a long way wanted to eat in because the hotel had a good food recommendation and resident parking. We thought oh the actual dining room booked out but on arrival after a terrible journey from N Herts were greeted by no residents parking left due to party it was dark and raining, and the entrance hall was packed with people as well as public rooms they were sitting on stairs etc making takig cases in difficult. Ok it was for a last minute event for a good cause, but this was not professional when you are also an hotel. My double room for single occupancy had been occupied by a heavy cigar smoker. I was moved after our son and partner came in and agreed not good. The rooms were both doubles and very very crampt around area for dressing table, tiny shelf for making drinks and clothes open hanging rail. Our sons room was more spacious but did agree not idea hanging space. Both en-suite showers were no more than a trickle. The rooms were clean. The beds were also very comfortable. One of our party had a brunch meal and that was deducted as goodwill gesture. My son and partner very much enjoyed their two full English breakfasts, my second breakfast I asked for poached egg but two arrived untrimmed stacked on top of two slices of toast and on a cold plate !! Very unappetising. The staff were all polite and helpful which was a bonus