Angelina Guest House

For many years the Angelina guest house has been my go-to while staying in Key West. It was a hidden Oasis footsteps away from the Lively nightlife of Duval. Famous for their cinnamon buns and hospitality we've always enjoyed our stays at the Angelina. During our last day in the fall of 2021 we would always leave a deposit for our next stay the following year. We were made aware that the hotel was being sold but the new owners would honor the reservations. Early this summer I found the hotel had a renovation so I went online to check to see how the hotel changed. From what I could see online I could not see any upgrades at the hotel. I went to see if the pricing per night changed and to my surprise I found my room was available for my dates that I had reserved, however the price had more than tripled. Unable to find a phone number for the Angelina I contacted the Naya as they are owned by the same parent company SMS lodgings. I was informed that all prior reservations were canceled. I thought this was odd as I never received a notification nor did I receive a refund for my deposit. I contacted a few people that regularly stayed during the same time as I visit and I found out that they were told that the hotel would not be open in the fall because it was under renovation. It seems that the Angelina may have used the guys of renovation to cancel reservations in order to receive upwards of triple the rate that was guaranteed in 2021. I have sent multiple emails to the Angelina to SMS lodgings and left a message with the manager of the Naya to have the manager of the Angelina contact me and I'm yet to get a response. I have not been issue a refund for my deposit and now much higher price. I know of five other people who had their reservations canceled unethically