Gæstebruger
10. oktober 2024
The property is very well located, beautiful, has 4 pools, so everything is there to make an amazing place of it. But, the property is listed on sale, so no more investments seem to be done and hotel start to look very outdated and a abandoned. I had to rebook my arrival due to a flight cancellation, they never replied on phone and replied only the next late afternoon on my emails. When I finally arrived they changed the rate from 60 to 75 without reason. Even showing the rate online did not help. They did not want to understand anything. The manager was very rude and will probably reply the opposite to this review. Anyways, the main problem is the staff, everyone is well trained to say "no" to every demand. Not a smile, not an effort to understand the customer, nothing. As the property is on sale, no one cares. They're probably all gonna be fired as soon as the place is sold. Some rooms seem to be rented to local workers, not tourists and also elder people. Had one old drunk men in room and so I changed the room (which i got after 30 min of discussions, only positive thing to say about the night receptionist). I was disappointed by the service, lack of comprehension of easy things. They just try to get the most money of it before closure. So well if you want to stay cheap in Key West, go there without expectations, make the best of it and if you want to spent a bit more go to another place. Check availability day by day and book just before arrival as rates drop from 100 to 50 USD... It's not worth more money than that. Breakfast is OK. Key West is very small, very charming. 1 night is more than enough, unless you want to do excursions or drink the whole day and night in the local bars (which seem to be one of the only few things to do there).
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