Wicker Guesthouse

The staff was extremely helpful and spot on with their customer service. You would be hard pressed to find a more convenient location, it is right in the heart of downtown Key West. We did not have to use our car but one time, on the last day of our trip. We took a snorkeling cruise and had little time to get to the dock.

Book a specific room and confirm it. Rm210 For starters, this is one of the types of facilities that you want to book a certain room not the hotel General reservation. Since this is a group of many buildings to it, and the quality of the room goes from a very basic room to a nice luxury room. We booked a room for five and luckily the manager was on site during check-in to move us to a room that would fit our family. Our first room was way too small. Reason for removing one star removed because the Wi-Fi did not work. The AC would not cool and TV wasnt working. We reported this at time of check-in and no maintenance arrived. We called the After Hours phone number. Nobody answered. Second day we checked on status, no work order. During our stay Wi-Fi never worked. AC had trouble keeping up with the high heat. We did figure out how to make TV to work. Requires input to be HDMI . I removed the second star as the building we were in the bathroom windows are clear glass. The shades were broken. There was no curtain. I was surprised to have a man start talking to me while I was in the shower outside by a window. I had small children with me. See photos.. Management was notified and they stated they would address the issue. Something that should've been addressed long time ago. Breakfast is basic. Facility was clean. Location is perfect.. staff was friendly, but overwhelmed by the number of clients during check-in. For a family of five we were paying over 500 per night. You pay for location.

In walkable distance of all Key West attractions, with included parking and breakfast, and helpful staff, Wicker Guesthouse has proved been a great choice to spend some days discovering Key West downtown.

Everyone we met there was really nice. I had a last minute request that they were able to accommodate and move us to a room that better met our needs. Definitely recommend.

Excellent stay! Amazing location and bungalows in back was perfect for our family, close to all the action but quiet. Only concern was that wifi didn’t work the whole time we were there. But other than that will stay again there

Great location and friendly service Great location and friendly service. Gigi from front desk and all staff are always available when needed. The location is great since you can go walking to all major attractions / spots. Breakfast is good an free parking (but limited is available)