Holiday Inn Express & Suites Kerrville

Check in was quick and friendly. The elevator was dated and smelled like chlorine so we were a little worried, but when it opened on the third floor, we were greeted with brand new carpet that looked and smelled great! Our room was enormous with updates (carpet and furnishings) throughout. Bed was super comfortable! My husband loved the breakfast & usually won’t eat a hotel buffet! Updates are still in progress but it’s looking great!

Hotel cleanliness nice on the inside. Room was extra large with above average soap & shampoo. Side entrance on the outside is not maintained at all. Bird crap all over the keycard entrance that you had to remove each time before entrance. It was quite disgusting. Worst part was the breakfast. Tasteless eggs and the so called omlet was more tasteless eggs with an American cheese slice placed in the middle. It wasn’t even melted. Will try some other place in the future.

Stayed for almost two weeks. Staff was always friendly and accusations were what you would expect a “Holiday Inn Expess” would offer. Rooms were clean and a bed to sleep in at the end of the night was what I needed. They offer a nice pool, what you’d expect breakfast and cookies throughout the day. I’d stay again for the price that a Holiday Inn Express should be.

I had a medical emergency and I was not planning on having to stay in a motel. But I found myself in Kerrville Texas and I needed a room badly. It was 104° out and I was in my truck with my service dog that works with me 24 /7 After doing my due diligence I found this Holiday Inn express Kerrville Texas and the website clearly states” pet friendly” When I arrived at the motel I was checked in and I was given room 202 when I ask him directions to the room because I wanted to take my dog out to go to the restroom the lady behind the counter said “oh no! we’re not pit friendly! you can’t have a dog in here!” And I replied “the website says that your pet friendly” she replied “I know I’m sorry but we’re not pet friendly“ basically acknowledging that the website is incorrect and this is their problem not my problem! Immediately demanded my money back! And because of my medical issues I was not very happy person at this point! By this time a second lady came to the front desk. It was clear that she was making eyes at the lady to make her shut her mouth about the website. At this point this lady started to interrogate me “what website did you go to” trying to make this my problem! And I needed the money to be put back on the card so I could go to another motel. And again the second lady said “ we have nothing to do with the card issue“ failing to take responsibility on the mistake that their company made! I live and work in the hill country and I will make sure that every single person I know is aware of how I was treated in my own community by the Holiday Inn express Kerrville Texas

AC does not blow cold sweating the entire time and they said all rooms would be like this at least 90° makes loud clanking sounds so even if you pass out from heat exhaustion, it wakes you up every 15 minutes would rather sleep in my truck and burn diesel then pay the $180 this thing cost him. This is pure criminal. and no human should withstand these conditions.

We have stayed at this hotel several times. The rooms are spacious and clean. Staff is helpful and nice. Problems are with management I believe. Guest clothes dryer was broke and has been for a while. The TV’s are small and the audio reverberates making it difficult to listen to at times. The ice machine on our floor was broken. The carpet was dirty and needs to be replaced. This hotel can be super but it needs to be refreshed and have things working! Nothing says I don’t care like broken things that are not fixed. New TVs should happen, they aren’t that expensive. I thought IHG required franchisees to do refreshes every so often. Where are they?

Stopped in late without a reservation and the hotel was clean, staff very nice and a short distance off I-10. Would definitely recommend this hotel to anyone staying in or passing through the area. Complimentary breakfast was standard hot/cold variety. Free parking and pool too. I was impressed by the large room in our king bedded room. But was I loved best was how soft the sheets were, they were butter soft! Forgot to check the tags on them…maybe the hotel will let me know the brand or where I can purchase some just like them!

The staff couldn’t have been anymore welcoming. The staff at this location are definitely an asset. The location itself needs work and little more cleaning. The bathtub had rust and mold, as did the toilet seat. tried to tighten myself, but the hardware was completely rusted. May think about staying here again, after a renovation, but not until then. Will have to stay somewhere else for now