Holiday Inn Ashford Central, an IHG Hotel

It started with the circle doors broken at the entrance and the lift out of order, anyone with a disability would have had to take the stairs. With the negative Manager receptionist saying we couldn't check in yet but didn't offer us to store room for our bags-so we had to ask. Also asked to make sure it was a room away from any noise or events, yes we were on the first floor with no disruption, the Manager said. Got to our room and it was part of the rest of renovation on that floor but ours had not yet been done? As we could see and smell of tobacco and old socks, opened for the windows dead spiders and cobwebs dropped from them. There was no phone, electrics did not work, the draws fell apart and air-conditioning leaked. Then after a long day walking around Ashford's town and looking for a lovely nights sleep , we could also see we were lied too as there were a few events going on and we were directly above them .We asked soo many times why would you put us in a room when already said we wanted a room away from any noise. The Manager did not help at all and that goes for all our requests? Let me spare from the breakfast as well, a baby could have made a better meal. We were meant to have stayed another night but decided not too. Please go and spend your money on another Hotel and don't waste it on this one!

I just had to write this here to acknowledge and to thank one of the staffs who attended to me working here. I'm curently going through a hard time; hubby in ITU(on life support) and in the midst of it all we had an issue with the flooring at home so i had to move out of the house with two toddlers. The insurance company allocated this hotel for us. Not ideal place for a family with two lil ones but then it was the only option we had. Maria, one of the waitress in the restaurant made life so much easy for us even without knowing what i was going through. She suggested during our breakfast to bring my breakfast upstairs in tray for me as i never had the time to eat after feeding the kids(breakfast ends at 10am). At some point she called the room to check if we wanted breakfast as she had not seen us downstairs before ten and offered again to bring it upstairs for us. That day i got back to the hotel from the hospital 1am in the morning after visiting hubby, we were all exhausted. The kids woke up very late and i had to rush to get them prepared to go have breakfast but as God will have it Maria called in on time offering to bring it upstairs for us which she did. The receptionist, can't remember his name(chubby, average height and blonde guy) was not nice at all, kept questioning me during our stay, restricted us from eating in certain areas in the restaurant but wasn't bold enough to ask others to do the same. I also asked one of the staff the day Maria was off to please help me bring my tray upstairs after feeding the kids their breakfast as i had to go to church and later to the hospital but they bluntly refused that they can't, supposedly they're short staffed. In the midst of this difficult time for us, i must say Maria gave me hope that good things still happen and they're good people out there. The room service ladies were very polite, kind and lovely as well. Overall if i would visit this hotel again, hopefully in a different circumstances, would be because of her and how professional and genuinely kind she was to us in such a hard time. Thank you.

It was a perfect place for us to stay while exploring lovely Kent. Everything we wanted to see was 30min drive away. Easy access to M20 makes traveling very easy. The hotel staff was friendly and free parking is a bonus. Breakfast had a good selection and the rooms were spacious.

Stayed at this hotel for 4 days. Received a 95 pound parking ticket on the last day of our stay, even though the car was registered at the front desk and we were still guests. Management was completely uncooperative and claims they are not responsible for tickets in their parking lot even though they offer free parking and the lot is connected to their building. Dr. Michael Smith

Lovely stay, tend to frequent quite often when travelling for business. Nice and close to the euro tunnel. Always clean and tidy rooms, easy check-in/check-out and no hassle. Will likely be back soon!

This was my second time staying at this hotel, en route from Germany back to Ireland. Like last year, I again needed overnight accommodation not too far from the Eurotunnel terminal and the nightmare that is the M20 motorway, for myself and my dog. Having stopped here last November, I didn’t look any further when booking a hotel this October. I can really only echo my review from last year by saying that I thoroughly enjoyed my brief stay. I had even asked for the same ground floor room not too far from reception, as I find it so very convenient for early morning and late-night dog walking. Although it is “just” a standard double room, it is spacious, very comfortable and well equipped including a great bed and bedding, and fabulous black-out curtains. As someone who hates wetting their hair in the shower, I was again pathetically happy with the thoughtfully positioned shower controls opposite the shower head, at the other end of the large shower tray. Importantly for me as I was travelling with my dog, we were both made most welcome by all the friendly staff, and we took advantage of the riverside walks very close to the hotel (down Kinney’s Lane). The grassy space to one side of the hotel is ideal for early morning and late-night walkies, but please clean up after your dog; there are plenty of bins provided.