Premier Inn Kendal Central

Helpful, friendly, staff, trying to do all jobs at once and keep guests happy. There is obviously a shortage of staff and this leaves the small team overstretched, particularly at breakfast when things need refilling etc. On 2 mornings there were no hash browns or mushrooms available for any guests- not sure why -when there is a supermarket in the vicinity! Large,newly refurbished room which was clean, with a comfortable bed.Lots of hot water -great shower. No heating in room 2 on arrival - and we suspect this had been a long standing issue. We were given an oil filled radiator for the duration of our stay. Shame on management for not sorting this out. Hotel in great location for town shopping etc. Come on premiere inn management - sort this out - it could be a little goldmine.

THE NEGATIVR: The hotel isn't clean enough. I have stayed twice now. The first time there was chewing gum on the T.V (covering a light I assume) and this time there were bits of crisps or something under the bed and the sink was dirty. Parking can't be reserved. This is tricky because parking is very tight and if you can't park at the hotel it's self your in trouble (Kendal isn't great for parking). THE POSITIVE: Breakfast is good enough and the price is fair, probably cheaper than the surrounding venues. Location is good. Your at the bottom of the high street. Ideal for food, shopping, road and rail, pubs and eateries. Staff are good. Friendly without being annoying or intrusive. Exactly what I would expect in Cumbria.

stayed here before and as usual in any premier inn it was good and had everything you needed. The only bad thing was the new chair, when you sat down and tried to get up you were pushed forward and nearly fell out. Dangerous . I pointed it out to staff and she agreed and was going to do something about it. Staff were very friendly overall all bad part no WIFI at all so we were offered breakfast, that wasn't very good all cold and had been sat there for hours, so glad we didn't pay for it.

Room had mismatched furniture and some of the paperwork left had been drawn all over by a previous customer. Discovered after the first night that the window behind the secondary glazing wasn't actually closed properly hence me being disturbed by traffic noise. A/C kept turning itself off in the night. Service at dinner was very slow, first thing the host does is reel off a list of things they don't have in stock, witnessed many people having to remind the waitresses about drinks and food even when there were only at most six tables in the restaurant occupied. At breakfast, no staff available at all when I arrived both mornings at about 0645, makes you wonder why you pay for breakfast when it's just left out for anyone to help themselves to. The staff were very mixed, some helpful chatty and polite, others abrupt and quite rude, especially in the evening meal service I felt really like a number not a customer, the policy of listing off what isn't in stock as soon as you walk into the restaurant is really baffling to me. It was an acceptable stay for my needs, but I have had much better experiences with Premier Inn and I was left feeling that the cheaper Travelodges in Kendal would be a better option.

Arrived at hotel on 8/3/25. The woman in reception just sat there looking at us as if to say what do you want, I had to tell we had a room booked, after check in she gave us key card and told us room 7, didn’t tell us where room 7 is the other staff member had to tell us where the room is. Breakfast next morning that same staff member was on, we were waiting on the wait here to be seated sign, she come over and said “food there sit where you want “ and she walked off!!! Very rude of her. There was only bacon and beans under the light so my wife asked her if there any more food ready? She replied with “what do you want?” My said there is nothing there can you please fill it up, she not a very nice member of staff. As for the breakfast it was disgusting, all cold, the eggs come out of the kitchen and they looked freshly cooked, but they weren’t, they were like haribos, really rubbery. The room…..it wasn’t the cleanest, hair in the bath, the cups were not clean, the bed was so hard and uncomfortable, me and my wife both woke up with bad backs. We have stopped in many premier inns around the country and all have been brilliant, never had anything bad to say until now, this is the worst hotel we have been in. We will NOT be back

Me and my partner stayed last night, really lovely as soon as you walk through the door, the reception staff didn’t even acknowledge we were there,besides glancing over at us at least 4times before bringing their conversation to an end after a few minutes. Then one lady from reception said ‘name?’ Abruptly, and we instantly got the impression that the staff had little care to be there. After a few moments of tapping on the computer and finishing her conversation, disregarding the fact we were stood there, we were then handed a card to which my response was ‘what’s the room number’ in which I was ignored, in which case we weren’t told where to go to get there. Anyway, after finding our rooms we settled down everything seemed fine. On the way to the restaurant we asked for a table, where the same woman from reception asked if we’d already booked we said no, she sighed and rolled her eyes and then took us to a table , s’pose I can fit you in’ (There were only 3 other tables of people, one person per table) we were asked ‘what drinks d’ya want’ without a care in the world, I asked for an apple cider to which she shouted across the restaurant ‘have we got any apple cider ‘ to which another lady shouted back ‘no’ so I asked for blood orange cider in which the same situation occurred, my partner asked for Rioja (wine) and as the waitress, you would expect they know what they’re doing, but instead she asked my partner whilst leaning across the table “can ya show me what that is I’ll have to copy it “ anyway, drinks came really fast then we waited half an hour for one bowl of nachos to share which didn’t look the most appetising , presentation wasn’t present in the slightest and the beef chille we asked for on top looked more like something of a dogs rear end, not long after, our mains arrived, my lasagne was burnt and stuck to the side of the plate and the salad was warm and half soggy, and my partner had steak and ale pie which he said he only ate because he doesn’t like wasting food. We had also asked for another Rioja, when the same waitress /receptionist approached, she then, to our great surprise, asked me if I could tell her what Rioja was, to which a few minutes later, she returned AGAIN, and said “ did you want wine or cider “. When she brought the wine it was in a very large gin glass, and the other young lady apologised and laughed exclaiming they had no wine glasses left. I passed comment to my partner that the empty wine glass that had been left on our table for at least 10 minutes could have easily been wash and reused. On our way back up to the room there were 2 members of staff taking away laundry and rudely walked straight in front of us when they clearly saw us, and didn’t have the courtesy to step a side or even apologise that they had blocked the corridor off to the lift (we’d walked a mountain a few hours earlier and weren’t wanting to take the stairs). The staff in general last night didn’t seem attentive or approachable / caring