Flora R
23. juli 2024
“Worst experience ever” hosting our special company event with El Dorado. It was a bad choice. Cleanliness, hygiene, customer service and professionalism is terrible. We could have said no and paid the cancelation fee when we had the disappointing dining experience in Manteo’s restaurant rather than going to a stressful day-event with El Dorado. But because we gave second chance when Pam, the Sales & Event Coordinator Manager assured us that they will make it up and give their best service, it did not happen! Although, food tasted good and was served on time during the buffet dinner, apart from that nothing is up to standard. We were only given 4-hr for ingress so we made the simplest decoration we could. Upon arriving at the venue, the boardwalk lounge is full of cobwebs, dead pests, thick dust, carpet not vacuumed, and seating arrangements were too tight, the patio was full of dried leaves, window glass and frames were filthy that you cannot appreciate the beautiful view, full of cobwebs and unused furniture were not organized. We pointed out the cleanliness during the ocular visit and we were assured that it will be done but sadly same situation we found during the actual event. Our team cleaned up and helped to move furniture in order for the venue to look presentable. They intent to set up the main courses for the buffet on a billiard table next to the toilets of their public swimming pool on ground floor where public are in and out and horribly over 25 steps below the banquet. All serving items for food were set up on the billiard table and I must beg to move it upstairs as previously agreed. It's unusual that the Event Coordinator Manager did not show up during the event as she is the one whom we were dealing with during the entire preparation. She sent a lady who doesn’t know which job needs to be done. Housekeeping team arrived when everything was set, dirt, dust and cobwebs were falling on tables fully set up for dinner. Chairs obviously worn out has no covers at all. Hors d’ oeuvres were not served properly as 7 orders were not served at 5pm. Our team members mentioned that they have not tried the canapes, but server was buzzing out plates full of canapes on the poolside. One lady from the crew is talking non-sense with slurry words. Attached photos won't give justification to our terrible experience. Truly, sad! The name El Dorado is not worth it, basic service and expectations were not met! Nonetheless, I can only commend Nav, she attended the bar well and Raj did a great job on the buffet. I hope that the General Manager will look into this matter.
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