Hotel Eldorado at Eldorado Resort

“Worst experience ever” hosting our special company event with El Dorado. It was a bad choice. Cleanliness, hygiene, customer service and professionalism is terrible. We could have said no and paid the cancelation fee when we had the disappointing dining experience in Manteo’s restaurant rather than going to a stressful day-event with El Dorado. But because we gave second chance when Pam, the Sales & Event Coordinator Manager assured us that they will make it up and give their best service, it did not happen! Although, food tasted good and was served on time during the buffet dinner, apart from that nothing is up to standard. We were only given 4-hr for ingress so we made the simplest decoration we could. Upon arriving at the venue, the boardwalk lounge is full of cobwebs, dead pests, thick dust, carpet not vacuumed, and seating arrangements were too tight, the patio was full of dried leaves, window glass and frames were filthy that you cannot appreciate the beautiful view, full of cobwebs and unused furniture were not organized. We pointed out the cleanliness during the ocular visit and we were assured that it will be done but sadly same situation we found during the actual event. Our team cleaned up and helped to move furniture in order for the venue to look presentable. They intent to set up the main courses for the buffet on a billiard table next to the toilets of their public swimming pool on ground floor where public are in and out and horribly over 25 steps below the banquet. All serving items for food were set up on the billiard table and I must beg to move it upstairs as previously agreed. It's unusual that the Event Coordinator Manager did not show up during the event as she is the one whom we were dealing with during the entire preparation. She sent a lady who doesn’t know which job needs to be done. Housekeeping team arrived when everything was set, dirt, dust and cobwebs were falling on tables fully set up for dinner. Chairs obviously worn out has no covers at all. Hors d’ oeuvres were not served properly as 7 orders were not served at 5pm. Our team members mentioned that they have not tried the canapes, but server was buzzing out plates full of canapes on the poolside. One lady from the crew is talking non-sense with slurry words. Attached photos won't give justification to our terrible experience. Truly, sad! The name El Dorado is not worth it, basic service and expectations were not met! Nonetheless, I can only commend Nav, she attended the bar well and Raj did a great job on the buffet. I hope that the General Manager will look into this matter.

We stayed in the Arms building of the El Dorado hotel for 2 nights. We were drawn to the hotel because of the location and amenities. However, from the moment we walked in to the Arms building, we were disappointed. The whole building seemed worn and dirty, including the smell. I understand this is a historic building, but care could be taken to clean or replace worn out upholstery on chairs and couches. Even a simple vacuuming of the rug (including at the entrance) would have helped. The room we stayed in faced the harbor so it was noisy at night and the room walls were too thin (we could hear guests in another room through the night!). The bed itself was comfortable, which we appreciated, and all the staff we interacted with were super helpful and friendly and the boardwalk is really nice to walk along. To be clear, there are 2 different hotels at this resort - the El Dorado and the Manteo Hotel. The El Dorado did not meet our expectations, but perhaps the Manteo (which is newer) would be better.

The interior and the dining and the whole experience was a whole lot better than you would imagine looking at the hotel from the outside. We had a lakeside suit which was a lovely room, not luxurious but large and well lit. Staff were young but all well trained and charming, the food was OUTSTANDING - we had the cerveza muscles which were best I’ve ever had. Great location, pools aren’t great but we didn’t use them. Would stay here again

There is so much to love about this old hotel. Rooms are a decent size. All the restaurants in the resort are good. The bathroom and high backed claw tub overlooking the water deserves 5 stars on its own. But this hotel is so LOUD! Loved my balcony overlooking the marina but the music from the dockside restaurant was loud from lunch until about 11 pm every night. I was here for a week so heard the same playlist over and over again. My last night there was a wedding in the board room across from my room - didn’t expect a party so close by on a Thursday night. I really wanted to stay in the old hotel while here at the resort but I’d advise people to choose one of the newer ones. If you have kids with you you’ll never get them to sleep in these rooms.

We arrived on a Saturday evening to find nobody at the check-in desk and had to go to next door hotel to sort this. Then tried to book breakfast for the following day but was told this couldn’t be guaranteed as it was Mother’s Day, i.e even though we were staying there this would be on a first come first serve basis and not just to fellow guests but to the general public also. Overall we had a lovely time, our room was clean and we had fantastic views across the lake. We also used the gym, swimming pool and hired a kayak. However we got the impression that a lot of the staff were new and although very polite, they couldn’t actually answer any specific questions and when they went off to find the answer they never came back. It was also a bit disappointing that the reception desk only appeared to be manned on a sporadic basis. It is not cheap to stay here and in that respect the service could definitely be improved. The exception to this were the staff in the Whisky Bar who were brilliant. We went there a few times when there was nobody at the front desk and they all went out of their way to help. Particular thanks to Gareth and Brett.

Arrived for check in after time given on email and room was not ready. Television kept freezing in the evening and no one after 8:30 pm at the Eldorado text so had to contact the desk at the Manteo Resort. Sent someone up but unfortunately they didn't know how to fix it so had to wait until the next day. The next day when we arrived back at our room around 15:45 our room still had not been touched up so had to go down to the front desk. Upon check out the next day after 9am,again no one at the Elderado front desk so had to drive over to the Manteo Resort to check out. Very disappointed in this Resort. Gave it a 2 because the room was at least very quiet.

Wow Wow Wow. From the moment you walk into this waterfront Boutique Hotel you are greater by friendly staff and cozy intimate atmosphere. We were originally booked in a King Suite at the Mateo which is supposed to be more modern but definitely felt more "condoish". We asked to me moved to the Eldorodo King Suit with corner soaker tub and were accommodated swifly and did not dissapoint. Room 222 waterfront with floor to ceiling fully opening living room doors getting the full Okanogan experience overlooking the marina and Lake Okanogan. The room was spacious and clean with beautifuly appointed and comfortable furniture. Luxury comfort is the only way I can describe this water front room. The best part of our stay though was the staff. There are a young and energetic crew who all had smiles on their face and made every effort to ensure we were having the best couples get away. From room service breakfast on bed, patio drinks to dinner at the Mateo Mediteranian restrant or the indoor experience at the ElDorado everything was top shelf. Eggs Benedict and the classic breakfast were excellent as was our Muscles and Oysters at the Mateo. If you want something lighter there is a good choice of appetizers and finger food. Everything was reasonably priced for a boutique hotel. The pool was warm with option of a hot tub spa as well as fitness facility. If you desire a dip in Lake Okanogan, there is a small private beach near by for a quick swim with wonderful chairs to lounge and bask on the sun. I would 1000% recommend with hotel for a couple getaway or even a larger event such as a wedding as there is an open air rooftop lounge with comfortable sofas and nest chairs with outstanding views of the lake. Thank you ElDorodo Lakeside for an infortmgetable stay.

Our experience at the El Dorado was absolutely wonderful. Our next door neighbour suggested this hotel. So we thought we’d try it out. Sooo glad we did. From the moment we checked in, (my wide, 9 year old daughter, and I) we were treated like gold. Meronie, (our check in host) was absolutely delightful. Probably amongst the best service we’ve ever had, and we’ve stayed in many many hotels! Meronie asked what brought us to Kelowna, and we said it was an impromptu trip for my wife’s birthday, and on behalf of the hotel, we were graciously thanked for choosing their resort. She also gave my wife/us some really great perks for staying there on my wife’s special day. The pool we checked out was perfect temp, the dinner in the dining room was great, and the view from our hotel room was spectacular. Breakfast was really good. We didn’t have enough time to utilize the included paddle boats rental, but we will the next time we go, because I guarantee we will be back. Do yourself a favour, and go. You will not be disappointed!

Classic waterfront hotel with a marina attached and sister hotel next door (Matteo). Excellent restaurant, bar, scotch bar and patio on water. One hour kayak, stand up board included. Indoor and outdoor pools, rooftop deck. Free parking. Rooms excellent. Choice of classic original building or newer building with larger rooms ( our choice) Downtown and wineries a short drive or cab away. Recommend Summerhill and Cedar Creek wineries and restaurants. Also Raudz downtown ( chef led the Wickaninish opening in Torino). Our favourite is the Lakeside Dining room at the Eldorado.