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Placering4.4
Faciliteter4.3
Service4.3
Renlighed4.4
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David Dong-Won
Familie-suite
Overnattede i jun. 2022
Par
4 anmeldelse
4.5/5
Fantastisk
Slået op den 20. jun. 2022
Big, clean and in the Kayseri city. Recommended for family groups.
About the Kayseri hotel called Prime Inn City. Today morning, they asked for a price for January 10-14, they asked for 6000 for 4 nights for a 2+1 room. We evaluated it at the hotel (equivalents are in the 4000-7500 band) and made a reservation. During the reservation, Mr. Emrah asked how much the price was (a questionable question, they probably give different prices to everyone, check carefully) and I said 6000 TL and finally we completed it. 15-20 minutes passed, I was called again and asked for 3500 TL per night instead of 1500, saying that the friend who gave me the price today was on his own for 15-20 minutes and gave the wrong price, could it be checked in various places on the internet. Even though I explained that it was their fault, they did not take kindly to it and without apologizing, they said that if I did not give this number, they would cancel it, and I said cancel it. Businesses with this talent may sell the room to size, sell the room to someone who offers a higher price in the future, and call you saying we made a mistake. In summary, beware of a place that does not care about the use of trust and the customer's happiness/experience.