Hilton Garden Inn Houston West Katy

適合出差。

Setup: Over 60 y/o Hilton Diamond member. Stayed here 7-10MAR. Evan was excellent on day one. At the end of day 2 with dinner in hand, the missus and I went up to our room; keypad didn't work. After two trips downstairs, the nice girl at the desk came up with a master key, which also didn't work. It so happens that this occurred with another room the night before. She made a call to someone who said they were in bed and not assisting. Here's where it gets good: she brought up a huge bar for sliding under the door to open from inside, but unsure how to use it. So I went at it. 30 minutes later she suggested that we stay in another room without our things overnight. Bear in mind that my wife was sitting at the end of the hall with all our food this whole time ("Can you eat your dinner in the lobby?" Whaaaat?) and we had just done three cross country races over the weekend. My wife suggested calling either a locksmith or the fire dept (my old job). About 10 minutes after that I got the door open with the tool. So about 45 minutes of me laying on the floor and maneuvering, the only reason we got in was I was able to open the door. The best part? The next morning the totally unapologetic manager offered us a whopping 10k Hilton points, after making some crap excuse that our Diamond breakfast voucher was only 10 bucks here instead of 15 (which we'd already used two mornings without anyone saying a word). 19 years at Hiltons on three continents and I have no idea how this has a Hilton name on it. There are a ton of better hotels literally within 1/2 mile of here.

We had to stay here for a night during Hurricane Beryl. Aside from the front desk, it was the worst hotel I think I may have ever stayed in. We walked into the worst smell. It smelled like feet and cigarettes. The mattresses had no protection, ripped dirty sheets, and were stained. They were so old they had pressure valves that aren't even made anymore. Think 1980's sleep number bed. They didn't even work. So when you sat on the bed it completely went flat. We immediately went down to request to be moved and not shockingly they were all sold out. We had no choice but to stay. It took us about 2 hours but then discovered the cause of the smell. The carpet from the window halfway to the first bed was soaking wet and moldy. They also grossly inflated the prices due to the hurricane and this was a $300 one night stay. I sent pictures to corporate and their solution was adding some points to my account. Not even enough for half a nights stay anywhere. The only good thing about this hotel was the front desk staff. They understood my concerns but their hands were tied. There was no where to move us and no where to go.