Ginger Katra

Cleanliness: The washrooms of Room no. 10 on ground floor kept stinking throughout the stay. The room service even came in and did what they could using room fresheners but that didn't help much. Facilities: Needs improvement, as the iron and RO drinking water facilities are far away from the room. Too much if someone needs to use them. Service: No staff / bell boys were available during check in.

Very poorly managed property, with torn bedsheets, stinking rooms, poorly cleaned toilets, not even basic amenities like toiletries. Room was infested with termite and which appeared to have been treated just before the arrival. No choices in food, no buffet even in the dinner, kitchen stopping operations at 10:00PM. I had to to survive on food placed in the room at 10:00PM for dinner was included in the room price. Breakfast has no variety and even the basic offerings like fresh fruits were not served. Overall, this property is a blot on the face of IHCL with excellent properties used by me on multiple occasions in the past. I suggest removing this property from the listed ones on MMT alas MMT may face a difficult situation very soon. I have encountered another guest fighting with the front office for a full refund for all the above reasons. in fact, I also expect a full refund for such a poor experience.

My stay at Hotel was exceptional in every way. The food was a highlight, with an incredible variety of cuisines crafted to perfection—every meal was a culinary delight. The amenities were world-class, including spacious, well-appointed rooms. The service was impeccable, with staff going above and beyond to ensure every need was met with warmth and professionalism. The hotel's prime location made exploring nearby attractions and dining options effortless. Overall, it was a flawless experience, and I highly recommend this hotel for its unmatched food, service, and comfort.