Holiday Inn Katra Vaishno Devi

Hotel kafi acha hai, har tarah ki suvidha hai... kafi supportive hai staff bhi Meri taraf se 5 star 👍🏻

Pathetic service from the staff, they dont have any staff for any service, room service is very late, room kettle was nt working n no solution was done, luggage u take by urself, otherwise keep waiting, my room no is 323, Kunal Garg, I dont recommend this property.

I stayed in Feb and the stay experience was really wonderful 😊 everything was very smooth and easy and rooms are very good, Hotel staff is very humble and attention, Specially Ms.komal and Ankit and a gentalem from housekeeping was very helpful. Thankyou so much for your hospitality. I would like stay there again.😊🧡

*Disappointing Experience at Holiday Inn Katra* I recently stayed at the Holiday Inn Katra for the third time, and unfortunately, my experience was marred by the same issue I faced during my previous visit six months ago - a non-functional air conditioning system in my room. The hotel's amenities and services were up to the mark during the day, but as night fell, the temperature in my room became unbearable due to the faulty AC. Despite bringing this to the attention of the hotel staff, the issue was not resolved promptly, leaving me with a restless and uncomfortable night's sleep. Even after multiple complaints to Ankit Tomer and Mudit Saxena, nobody even cared to visit the room. What's even more disappointing is that I had faced the same issue during my previous stay, and it seems that the hotel has not taken adequate measures to address this problem. As a repeat customer, I expected a better experience, especially considering the hotel's reputation and standards. While the hotel's location and amenities are convenient, the recurring issue with the AC and the lack of prompt resolution are major drawbacks. I hope the hotel management takes my feedback seriously and takes necessary steps to ensure that their guests have a comfortable and enjoyable stay. *Recommendation:* While the hotel has its strengths, I would recommend potential guests to exercise caution and check the AC in their room before settling in for the night. Hopefully, the hotel will address this issue soon and provide a better experience for its guests.

Great hotel close to the Mata Vaishno Devi. The staff is very friendly and the rooms are very clean. The breakfast buffet was great and has lots of western and Indian options. Special mention to Sham from Security, who provided us with outstanding service - his attentiveness and work ethic were truly impressive. I would definitely stay here again.

"We had an absolutely amazing experience at Holiday Inn! The staff were extremely polite and provided us with all amenities promptly. Our room was spotlessly clean, and the food was incredibly delicious. Special mention to the exceptional Security team, who guided us with utmost care and professionalism. Their warm hospitality left a lasting impression. Overall, our stay was outstanding, and we can't wait to return! Thank you, Holiday Inn, for an unforgettable welcome!"