Le Mersenne Zanzibar, Autograph Collection

The best ocean view with the best amenities

Beautiful hotel

根本沒有海灘，去海灘還要坐酒店的船過去，那一排的酒店，這個最貴，但是真的很一般，去浮潛20美金，還有去一個島，我們去了一天下雨了沒有去成整個住宿體驗感很差呀，但是泳池非常好，外面根本找不到吃飯的地方，酒店晚餐是自費，都是西餐，還可以

餐廳環境不錯，整個酒店規模較小，夠不上五星，有點民宿的感覺

Lasting Impact of a First Impression! It Matters! My initial check-in process ruined my trip so much that I had to write Mariott International. It was after hours. During check-in, Chetzi was rude. There was no exchange of pleasantries or anything you'd expect at check-in to a hotel. In no way did he ask how we were doing. Our passports were requested. Begrudgingly, he pointed in the direction of things at the property without showing us or offering to show us later during our stay, His speech was very low & he was speeding through it. My friend sat further away and asked if there was a gym. He replied, "I already said that". His speech was low, how could she hear? I tapped my card to pay, but it was denied. His response was immediate. As if there were no other options. After a brief awkward pause, I asked, would you like to try it again? After painstakingly entering it into the wireless terminal again, it worked. As a result of his behavior & disposition, I was extremely dissatisfied. It's like he didn't realize we had traveled a long way. There was no "try again, maybe there's a technical problem, "do you have a backup card?" or "Did you notify your bank that you were traveling? " There was an issue of either a technical or user issue, but his final response was "Denied." As if he was insinuating that we should leave. I told his leadership that, and I presumed it would resolve the issue. However, Chetzi ignored our calls from the room. Even when there was an emergency. Due to that initial exchange, we did not feel welcomed

This was the best experience ever ,the hotel is sooo clean,the staff and services at the hotel were amazing. I will definitely come back to this hotel when l visit Zanzibar again .