Hotel De Universal

Location is alright, there’s occasional cockroaches running past you when you are in the room, cleanliness has a lot to improve on. Worst part is that I booked a single room and was given a room next to the elevator with a window without curtain, anyone tall enough would be able to look into my room and everything in it, to add on to that, the room was next to the elevator and you can hear every footstep and noise/chat coming from the corridor, and when the elevator moves, there’s this super unnecessary music that runs with it so you would get a sense of that throughout the day and night. When I went to the receptionist to ask for a different room, she told me there’s no other rooms available and I have to pay an extra 1500 rupee to upgrade to a different room, that amount, adding with the original I paid for- would already be much higher than a standard deluxe room. Obviously she and the hotel was trying to scam me by leveraging on giving a super lousy room at first. Even though they eventually agreed to change room for me at no charge, I was honestly traumatised by this hotel and was uncomfortable through the stay. Then at check-out in the next morning, the guy was reluctant to let me go asking if I had already paid and making calls to confirm about it. Overall there’s surely better rooms for similar price in Thamel, so do try to skip this hotel unless you like some good memorable reasons to spoil your trip.

The hotel services are incredible,the hotel workers are so nice and very respectful…my favorite spot was the rooftop restaurant and bar,very good for chilling

I expected air conditioner, but there isn’t.