Grand Tamarind Lake

A place we go every year but unfortunately the hotel has turned to be a pickle the staff act dumb. The reservation was made 3 months ago and repeated calls made to confirm. Did have a confirmation number walked in so tired the staff not professional at all. Called on our way to inform that we are on the way and she stated rooms are ready. On arrival the rooms were not available even though I had a confirmation number. So disgusting and unprofessional staff who are clueless of everything.

Fantastic location,very good service, Very helpful staff,very friendly,Restaurant staff is excellent, It is well organised and arranged enjoyed well.Food wise,good food ,so many varieties,The Manager Mr Sheriff is very good,friendly deal with guests very efficient,

It’s a good base for visiting Kataragama shrine it’s very close to the sacred are. Friendly helpful staff and wholesome Sri Lanka food. Facilities are good and the restaurant offers good Sri Lankan fare. If one is visiting the shrine and Yala it’s a good value for money hotel but not if one wants to pamper oneself in a resort style setting

We stayed at grand tamarind in august 2024for a night. We got the suite room and a another room for my parents . It was a good hotel and the jacuzzi was in the room was good and needs lot more to improve. 1)the extra bed was provided but it was not a good one. 2)the suite room is nice but too many utilities and furniture 3)food was good and staff was really friendly The reception area and also the front office staff needs a good training on how to welcome guests and not to gossip and be in there own world ,when there is an arrival they should be more quicker

Hotel was very substandard for a 4-5 star hotel. Location was good, right up to the national park but thats where my compliments stop. Rooms spacious but have extremely bad acoustics. Door hinges close to falling apart. Shower is also falling apart while being so built up with limescale that water barely runs through. Not all power outlets work. Wifi setup and internet quality is poor at best. Pool chairs doesnt have cushions or pool towel service similarly not a thing. Bar is none existant. Staff mostly seems to be ignorant to your existance and you occationally feel to be a hassle to them. Food in the restaurant is boring and not very well made in my opinion. Would not return or recommend.

I’m not sure how this hotel has such positive reviews, and all the poor reviews have a response from the Management Team saying “thank you for your 5 star review”?! Something strange going on. We had a family room, lovely and spacious with a lovely view over the pool. On the surface, it all looked great to start with…then I noticed the air con unit leaking creating a puddle on the floor, a further leak in the bathroom, limescaled bathroom facilities, dangerous electrics, mould growing inside the pool walls. The food however was excellent-the Sri Lankan dinner was delicious as was the breakfast. I reported the leaking air con and nothing happened. Reported it again and someone came to mop the puddle and said they would be back to see if it continued to drip. They weren’t back and because I was losing the will to live, we just turned it all off and made do with the fan…which by 3am wasn’t good enough as the room was boiling so I turned the air con back on and moved all the beds to avoid drips and made do with a puddle on the floor!! We only stayed one night thank goodness. We won’t be back. I’m sure I will now be thanked for my wonderful review!!