Hotel Karuizawa Cross

Hotel is clean and the location is very convenient. Staff are friendly and helpful. Good for family travel.

Very nice and comfy lounge area, room is clean and cute, excellent location, staffs are nice

I Like the cleanliness of the hotel. Room is spacious. The front desk staff could communicate in English. Good if you drive there. Else, it’s a distance from the train station. St Paul church is just opposite of the hotel. There’s also a Japanese shin nearby. There are good bakery shops nearby for breakfast. We were there on 2 weekdays and there’s not many people and not many shops open. The restaurant next to it serves good pasta and pizza. We had our 2 dinners settled there. Karuizawa is a beautiful place. You may have a morning jog nearby and it’s so serene running around.

An excellent hotel with very nice and professional staff. We had a really pleasant stay in this hotel. Hotel is luxury. Hotel room is very cozy and comfortable. Staff are cheerful and helpful. We love this hotel, and definitely will choose the hotel again next time.

Excellent service. All staff were polite and English speaking which was very helpful.. Boxed breakfast on the terrace was delicious surrounded by lots of natural beauty. Rooms were spacious and clean. Hotel was on the 2nd floor of a shopping center which is located off the main strip which had many restaurants and shops. We enjoyed our stay and would come back if ever in the area.

Manage to get a free upgrade family room.😄