Hotel Karuizawa Cross

Very nice and comfy lounge area, room is clean and cute, excellent location, staffs are nice

I Like the cleanliness of the hotel. Room is spacious. The front desk staff could communicate in English. Good if you drive there. Else, it’s a distance from the train station. St Paul church is just opposite of the hotel. There’s also a Japanese shin nearby. There are good bakery shops nearby for breakfast. We were there on 2 weekdays and there’s not many people and not many shops open. The restaurant next to it serves good pasta and pizza. We had our 2 dinners settled there. Karuizawa is a beautiful place. You may have a morning jog nearby and it’s so serene running around.

Being located on top of a shopping arcade in the main street, the location is fantastic! Lots of good restaurants and cafe nearby. Staff are all friendly and helpful. Free carpark available too!

Excellent service. All staff were polite and English speaking which was very helpful.. Boxed breakfast on the terrace was delicious surrounded by lots of natural beauty. Rooms were spacious and clean. Hotel was on the 2nd floor of a shopping center which is located off the main strip which had many restaurants and shops. We enjoyed our stay and would come back if ever in the area.

Good in staff service and room very clean . Shelter might necessary for people who needed loading / unloading the luggage during check in / out when is a raining day .

We arrived in winter, the place was covered in snow and the view was awesome! The lobby was cosy and the staff were extremely friendly.