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Placering4.3
Faciliteter4.0
Service4.0
Renlighed4.2
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Sgxh
Standard-værelse med queensize-seng
Overnattede i nov. 2023
Par
2 anmeldelse
2.2/5
Slået op den 2. dec. 2023
Would have been a great experience and stay at this hotel but was ruined on our last day 👎🏻 Upon check in, we were informed by a service staff that guests are free to head to the level with refreshments to DIY our own drinks such as coffee and tea.
We did so on our first day with no issues. On the morning of the checkout, we proceeded to do the same thing and the plug was not switched on yet so we switched it on and made our cup of morning brew before setting off for the day. Shortly after, one of the male service staff came to our room and told us that we damaged their coffee machine even though we did the same thing the previous day and got our drinks. He accused us of damaging the machine and demanded for us to compensate for the machine.
He spoke to us in a very sarcastic tone when he tried to show us that it was impossible that we managed to get coffee out of the machine even though we have pictures to prove we did get coffee and our cups to prove it. He later said that the machine was actually already faulty but they didn’t put a ‘out of service’ sign because it was still working - caught on video. It was when we were leaving the hotel that then then added the print out and stuck it onto the machine.
Off video, he also told us that as guests visiting Taiwan we should know better to speak and understand Chinese completely which was not necessary. We are Chinese speakers but just our native language. It was very rude and uncalled for.
It is not fair that we as guests were asked to compensate for something that was already faulty to begin with when guests are told at check in that we should help ourselves to anything we want there. Extremely disappointing and unpleasant experience. A warning to guests to be careful before using their amenities because they might ask you to compensate for something that was already broken/faulty from the start ⚠️
Oversæt
Gæstebruger
Standard-værelse med queensize-seng
Overnattede i okt. 2023
Familie
31 anmeldelse
4.0/5
Meget god
Slået op den 25. okt. 2023
Good experience, good location, good staff, convenient place
Oversæt
lluvy
Standard-værelse med queensize-seng
Overnattede i maj 2024
Solorejsende
15 anmeldelse
3.5/5
Slået op den 18. maj 2024
訂的是一張大床,實際上是兩張單人床併在一起,check in 的時候也有先告知,房間乍看是乾乾淨淨但交貨還是有些灰塵沒有清潔到,小沙發墊下面有使用過的拋棄浴帽沒有清潔到,發現時感覺有點尷尬到底要不要提出要求換房。考慮到CP值還是覺得可以接受~