Spark by Hilton Kannapolis

They lost my reservation between the changeover from comfort inn to Hilton. Had drive around and find place to stay.

Took 20 min to get checked in/ about same for check out. House keeping was great. Out of a lot of items at breakfast bar/ items(orange juice, apple juice machine not working. Bath tub while taken a shower, I had 6" of water in tub before shower was completed. Bed were comfortable.

Lost Reservation- terrible service I would love to tell you about our stay but they lost our reservation when the hotel switched from the Comfort Inn and they could not accomodate us even though we had a conformation number from both Comfort Inn & Spark. So we had to find a hotel at 10pm that night that could take us.

We checked out a day early. My husband walked in the room and the whole light fixture fail out and hit him in the arm. It did get fix that night so we checked out the next morning. The person on staff wrote up a safety report and the manager still hasn’t call me or my husband back to apologize about the inconvenience! Never again!

Being reconstructed We enjoyed our stay however they were doing a lot of construction work. The workers were very apologitic for all the construction debris around. I didn't know about the construction ahead of time. But overall we mainly stayed in our hotel room so the construction didn't bother us.

Under Construction! Didn't expect it to be under construction when we got there. We couldn't use the front entrance at one point. Got a call stating the elevator was going down. Our room didn't seem to be complete. The toilet half worked. It ran most of the time. No hairdryer. Was only suplied enough towels for 1 person for two people and when asked for more, The attendant said she wasn't sure if she could provide 2 extra washcloths because everyone was asking also. Oone could tell that not all rooms were booked due to construction so there should have been plenty. Checking out always seems to be sketchy. I paid at the facility but they said they couldn't provide a receipt. Probably my last time staying there.