The Royal Kandyan

From the moment I arrived, we were treated like royalty. The staff was incredibly attentive, always going above and beyond. The rooms were spotless, luxurious, and comfortable, and the amenities were top-notch. Highly recommended for anyone seeking a perfect luxury escape!

Great place with a great service. The food was fantastic. Entire crew and the room service are incredible. Rooms are clam and peaceful. Interior design of the rooms are very peaceful and unique. Highly recommend this place. Easy to reach the Kandy town and the other visiting places.

Do not let the lobby fool you. You walk in thinking it’s a nice hotel but the rooms are dated and dirty and the food offered is cold and often inedible. There were roaches and water bugs in the rooms and when we complained they did a “deep clean” only to have more bugs. There was a smell of rotting sewage coming up from the drain in the bathroom. There are very nice places to stay in Kandy. This is not one of them.

"Stayed at Royal Kandyan for two nights. The location is convenient, and the staff was polite. The room was clean but felt a bit outdated. Wi-Fi was slow at times, and the breakfast options were limited. Service could be more efficient. Overall, a decent stay for the price, but some improvements are needed to enhance the experience."

One of the worst hotels I have ever stayed in. Rooms,beds,linens,etc are dated and worn out. Our rooms (3) had a terrible smell in them, like sewage. We were moved to other rooms the next day which were no better. Our room had stains in the carpet, stains on walls ….possibly mold ? The safes in the rooms were unbolted and could be carried out. Want a shower? Run the water for about 10 mins to get hot water. We were told the hotel was being renovated ….one room at a time!!! Dinner was buffet with luke warm food served. When I told the chef, he proceeded to warm my food in the microwave. Half the warming dishes were not operational and staff were unaware of it. Staff looked busy without accomplishing even the basic service in a timely manner. In the dining room, they hovered around guests who were purchasing liquor. The rest had to fend for themselves. I have worked in hotels for 15 years plus and this type of service and poor state of rooms would not be acceptable in any hotel claiming to be 4 star. NOT even 2 star rating Very poor management overall although the general manager was very amicable.

Once I stepped inside, a Japanese-speaking person welcomed me with a warm smile, as did the rest of the staff, and a joyous atmosphere was present everywhere. 
I thought it would be just a buffet with some live music, but it was a lot more than I had expected. There was an international buffet, live music, dancing, and numerous other activities. They weren’t charging a high price, yet they provided so much of everything that might help to make the New Year’s Eve Gala especially enjoyable. I was attending by myself that night , but Amila, the manager, kindly arranged for me to share
a table with some other Japanese-speaking guests. So I was able to enjoy, not just the great variety of food and live music, but also interesting conversation in Japanese, and even some balloon dancing. It was a thoroughly enjoyable night to welcome the New Year. I was deeply impressed by their wholehearted efforts to entertain their guests.
Thank you, Royal Kandyan, for such an enjoyable night.