The Grand Hills

The hotel is set in a beautiful location, but lets just say that there are some “hidden charges” that one should know about before deciding to stay here. Upon requesting the front desks help to arrange transportation for a wedding that I was in Kandy to attend, the receptionist said that he would look in to it, and get back to me. When I returned later that evening to see if he had any updates for me, I was told that he found someone who could take me. When I asked the receptionist to let me know how much it would be, he gave me what I believe to be a fabricated story about how he had instructed the driver to let the guest pay him whatever the guest felt was fair, seeing as the wedding was at the hotel next door, which was only 550 meters away. He then added that the driver had not agreed to that arrangement, & that the driver would tell the guest how much the fare was after arriving. Upon arriving to the wedding hotel, the driver asked that I pay 2,500 rupees, which was more than 4.5 times more than what apps like PickMe quoted for the same trip. Due to this reason, let this serve as fair warning that if you plan to stay at this maggot infested hotel that I too can attest to as other reviews have mentioned, remember to factor in my insights. My experiences align with why staff told me that I was the only guest that they had during my entire stay, & why the one other foreigner who had made reservations during the same time frame, was a no show in the end. According to locals, 1,500 of the 2,500 probably went to the driver & the owner of the car, & the remaining 1,000 most likely went to the receptionists pocket.

We stayed at this hotel for 3 nights at the end of our 2 week trip to Sri Lanka and it was the perfect end to the holiday. The hotel itself is a 10 minute drive out of Kandy (very cheap and easy by tuk tuk) and I would say this is the best part, as you can enjoy the breathtaking views of Kandy, without staying in the hustle of the centre (it’s loud and busy). The views are beautiful, and it’s the most amazing spot to catch the sunset. The pool is also a total treat. You are surrounded by nature, so you can watch the eagles whilst you swim. We loved our room it was clean, the bed was huge and very soft and we had a great view from our balcony. The breakfast was lovely and we loved the presentation of the fresh fruit everyday! Our highlight of this hotel was the lovely staff. Particularly Chaminda the manager. On our last day he offered to walk us to the nearby forest Monestary, and we also stopped in to look around the Mountbatten bungalow on our way back. It was lovely to speak to him about his life in Sri Lanka, and we learnt a lot from him about this beautiful country! It’s a shame to see negative comments on here about this hotel, as that was not the experience we had. If you are looking for somewhere peaceful, clean and friendly, I would highly recommend this for your stay in Kandy!

The hotel is very far up the hills so a bit tricky to get to, but the view is spectacular! Large room, comfy beds and hot water in the shower (bring shampoo etc.). The staff is only three people so don’t expect usual service during the day. We missed mattresses on the sunbeds and access to coffee maker and snacks to buy. But friendly staff and the manager is a huge Abba fan!

The worst experience in our 3weeks tour. They didn't want to check in us because they are full, but we had reservation. After a long discuss we got a room which is not clean and there were insects, geccos and cockroaches. They asked prepayment so we didn't received the amount when we checked out earlier when we planned. There weren't hospitality there wasn't clean, it is humiliaton of sri lanka and its hospitality.

I came for the view and it was super! The staff is really great and going above and beyond to make the stay satisfactory. I liked my stay here overall

The hotel is situated up the mountains and our room has a balcony overlooking the beautiful mountain scenery of Kandy. It's only 20 minutes away from the town proper and is a perfect getaway from a buzzing city. No mosquitoes at all in the room which is a plus 🌟 James is a star hotel manager! Cons: The mattress was not the best and we had thin covers to use for the night. The cold didn't bother us but I would recommend asking for another cover if you are easily cold. Bring your own face towels and toothbrush/ toothpaste - we bought ours from the city. Unsure if the hotel will provide this if asked. The sign going to the hotel is a bit high-up for drivers to see. Menu prices are in dollars for easy reference. The spa is not in the hotel and they can arrange this for you. I would recommend installing PickMe app to book tuktuks and taxis instead of asking the hotel for arrangements. It is a steep road to the hotel so we always booked taxis going back to the hotel. Overall recommended if you would not or rather not go to the city during your stay in Kandy 🌟

Excellent place to stay. I treat 25 family members for dinner at this place and it was very well organized and supported by the Buffett staff. The went above and beyond supporting me to accomplish this gathering.

Very expensive for what is delivered.

Very friendly staff. Excellent service. Very good room and facilities. Beautiful views . Overall don’t miss it