Holiday Inn Express Kamloops

Even if every other hotel in Kamloops is sold out, sleep in your car before you book a room here. As a franchise, Holiday Inn corporate cannot help you with issues until after you check out, leaving you at the mercy of a shockingly unprofessional management team. The problems stem directly from the General Manager, Narender, who is completely unfit for the role. False Accusation & Potential Scam: We were falsely accused of smoking and threatened with a $300 fine via an unofficial note. I suspect staff may be smoking in rooms and blaming guests to collect fines, as our room smelled strongly of cigarettes when I returned. Aggressive & Unaccountable Management: When I tried to resolve the issue, the GM was defensive, talked over me, and threatened to cancel our reservation. He later claimed he had "no control" over which housekeepers enter guest rooms, a stunning admission of incompetence. Broken Promises & Breach of Trust: After losing trust in our housekeeper, the front desk assured me twice that she would not service our room again. The very next day, she was the one in our room. This is a massive service failure and breach of trust. Hostile & Untrained Staff: The GM admitted his staff isn't trained to differentiate unburnt and burnt smells, yet used their "suspicion" as a basis for a fine. The housekeeper involved escalated the situation by confronting me with, "What do you have to hide?" This hotel is a liability. The management is inept, the customer service is nonexistent, and the potential for being scammed is high. Avoid this location at all costs.

We had a nice clean room. Parking is easy. Hotel convenient to the highway and restaurants. Breakfast was good. We have stayed here before and will return when we are back in the area again. The beds are comfortable and nice to have a little side table on the outer side of one of the queen beds - as usually there is just a middle table - we had 3 in the room and like the extra table space.

The best suite in Kamloops! From the comfortable bed to the tub for 2 its decor and layout is really pretty. I have been to every jaq suite in town and this is by far the best. Customer Service was great and staff was helpful. .Cant wait to staycation again.

Nice and clean , newly renovated and loved the variety of options for the breakfast , Staff were very friendly , we loved the pool and hot-tub, very quiet and comfortable. Staff went above and beyond to help my wife with mobility issues. Recommend this hotel to everyone

This is the worst hotel I have ever stayed at. We paid almost $400 for one night and there was garbage in the stairwell, we were told a rollaway bed would be waiting for us in our room which is wasn't, and the worst part of all, we left my daughter's yoto player in the room and when I called about it I was told someone would get back to me. When I didn't receive a call I called again and I was asked to email a picture of the player. I did this and received no response. When I called a third time I was told it hadn't been found-the player was sitting in an obvious spot beside the tv so I believe that it was found and the hotel is not returning it to us. Overall I would highly recommend that if you are looking to stay in Kamloops that you choose a different hotel!

Do not stay here if you don’t have to! Very dirty and run down. The hallways are filthy and full of black scuff marks everywhere. Our first room had extremely stained carpet and odd smell. Asked to be moved to a second room, it honestly wasn’t that much better. The only positive I can say is the staff member running the morning breakfast was lovely. Thank goodness we only had to stay one night!!!