Gradonna Mountain Resort Chalets & Hotel

We were a group of 26 with multiple families and kids ranging from 4-14. The place is very modern with most staff able to speak English. Reception was very helpful. The food here is very good. Breakfast had lots of options and choices. They had tea time which has a few cakes and snacks. The dinner here is amazing with lots of options and the menu suiting all dietary requirements. We had someone with us who has allergies and the waiters catered for her every meal. They accommodated us seating all together. The bar is quite expensive, they did have a free mocktail making class which happened twice a week, for kids 12+ (they did allow younger kids). They had a ski shop onsite which was easy to use and rent equipment and took about 45 minutes for a family of 4 to gather all their equipment. The people there were very helpful. They had a kids club for younger kids, we didn’t use it. The ski school they have only accommodates kids under 13 and beginners. The meals the kids got at lunch on the slopes were of limited choice giving vegetarians only chips. Kids who were older were allowed to order their own food. The pools and spa were nice and they had complimentary hazelnuts and drinks / herbal tea A few issues: - If you had friends in a room above level 4 and you booked a room under level 4, we weren’t able to visit them without going in their lift. (They had one lift that goes from -1 to 4 and the other lift going from -1 to 11 which only people who booked above level 4 could use) - Their wasn’t much entertainment for older kids except one football table which costs a euro each game. - The outdoor pool could have been warmer and it took multiple complaints to have someone check the temperature and not change anything The room was very nice and had a view of the mountains. The cleaners were very good too.

With big expectations to select a special place for birth- and wedding-day we decided for this resort. Booking was complicated as promotions weren`t given when booking via ***********. Finally being there the welcome at reception was quite frosty (a little like in too big hotels) The rooms were very nice, the waiters from hungary and slovakia extremely polite and they keep in our best mind. The restaurant has an ambience like sitting in a mensa of a big university. Food is on the same level - no phantasy. Coming after a long hike back an enjoy the spa- the experience in the cellar was also without any emotion. 2 hot saunas - not recreational sauna. In the silence are the installations of the pools are making a permanent uncomfortable noise. Why the heart is missing? We had a great info from our family that 4 weeks too early our daughter got a child. When leaving one day earlier we asked for some discount for leaving and received an answer which we were really not expecting: "There are some more sad reasons to have to leave earlier. A newborn is no reason." Thank you for these clear words. Even since this time I wouldn`t hand over a bonus voucher to anyone. Great mountains arround but no Hotel to feel welcome.

Sensationell! Tolle Zimmer, sehr motiviertes Personal, super Preis- Leistung. Die Anreise und der Check in haben super funktioniert. Das Abendmenü war ein Hit, selten so gut in einem Hotelrestaurant gegessen. Auch die Weinkarte ist sehr umfangreich. Das Zimmer im obersten Stock war unglaublich! Ruhig, Weitblick und himmlisch Betten! Einzig die Kaffeemaschine am Zimmer ist ein bisschen mühsam.

Ein Ort der Ruhe, ausgezeichnete Küche,tolle entpannte Atmosphäre und ausgesprochen freundliches Personal. Ganz besonders möchte ich die Küche hervorheben selten eine solche Auswahl sowohl beim Frühstück ( hier kommt jeder auf seine Kosten) glutenfreie Speisen Saftpresse Getreidemühle eine unzählige Auswahl an Tee und Brot um nur ein Paar Sachen zu erwähnen, als auch beim Abendessen (Stern für eine Hotel Küche) Wit sind als Paar gereist und obwohl es auch ein Familienhotel ist haben wir uns nicht gestört gefühlt was erheblich an dem tollen Umgang und Angebot für Kinder liegt. Gerne jeder Zeit wieder

Een fantastisch mooi en fijn hotel voor een heerlijke vakantie! Bijna alles klopt hier en zijn de vele positieve reacties beslist op waarheid gebaseerd. Tophotel met allervriendelijkst personeel en heerlijk eten. Beslist voor herhaling vatbaar!

Dit is een mooi tophotel op unieke locatie met prachtig uitzicht. Service hoog niveau. Halfpension zeer goed. Ook ruime kamers en proper. De outdoorpool is lekker warm en je hebt adembenemend uitzicht. Ook indoor en welness zeer mooi. Hier kom je tot rust.