Pegasos Deluxe Beach Hotel

Great place for the family. A lot of activities that you can choose to do. The staff is great and english friendly. We also went to the city and had an amazing time there. Worth to visit and we had dinner on the way home at Güven restaurant cafe & bar where we had a great experience with food and hospitality.

I stayed here last week with my boyfriend and the animation team Evie Lilli and Julia where the most friendly kind and helpful people they really made our experience wonderful and so enjoyable thank you to them

I had very nice time in this hotel with my family. The hotel was clean and food was good. Pool area was really nice and there was also good pools when you have kids. The two animators Lilli and Julia made our stay so much better and our kids really liked them. It was really nice to chat with them and they made our time there more pleasant.

We had the worst experience at this hotel. We booked over 12 months in advance as a group of 5 people to attend for our daughters wedding where the wedding venue was the hotel next door. On arrival at 2am we were told we had been relocated to a different hotel, a 20 minute drive away! I was so upset, nobody had informed us of this change until we arrived. The man on reception had very poor broken English but he shown us no empathy whatsoever with our situation and we had no choice but to leave the hotel. They already had a taxi waiting for us, this was pre-planned months ago but why were we not informed sooner?! On soeaking to see Nikolas the manager the next day he too shown us very little empathy. After us explaining our situation, reasons why we booked that hotel for our daughters wedding he told us he'd found us three mountain view rooms, not sea view as we'd booked but it was more important for us to be nearer the wedding venue. We repacked our belongings ready to move hotel only to come back to our room after breakfast to a note advising us that Pegasos had informed the hotel we were staying here for the duration of our holiday! We contacted Pegasos again, spoke to reservations only to be told there were no reservations! We tried to speak again with Nikolas but of course he wasn't available! Why lie to us though?? He never rang us back as we'd asked but they never did ring us back each time we called! Very poor customer service. The staff need to be trained up to customer service standards as they shown us no empathy whatsoever despite our situation and for the manager to bareface lie to us about finding us rooms too I think it is absolutely disgusting behaviour and we will be taking it further once we are home!

Wow! This hotel exceeded our expectations. The staff are incredible and always happy to help. The hotel itself was spotless and cared for. There are three different pools and never once did we struggle for a sun lounger. The access to the beach is easy and always had sun loungers available. The nighttime entertainment was always good fun. The Gyros and Crepe stations were great and convenient. A few downsides, we asked for an iron twice at the front desk which we never received to our room. The food options are good but could be better. Another problem we had was the air conditioning wasn’t very powerful at all so we had to ask for a fan to be brought to our room. Despite this, the good outweighed the bad hugely. Pro’s: Easy sun lounger access Spotless hotel Friendly Staff Good evening entertainment (especially fire dancing on the Wednesday) Great pools Good options for drinks Location was quick access to lots of places and not far from the airport. Con’s; Food variety wasn’t always the best. We had a problem with the air conditioning during our stay. You can rent a boat on the beach for a few hours. You can also rent a Pedallo. You are also in walking distance to the Water Park. It’s a very quick taxi/ bus journey to Rhodes Old Town. I’d also highly recommend booking a trip to Symi Island, you can do this on get your guide app or on the beach itself they sell tickets. Overall, I’d very highly recommend this hotel!!!

Dont recommend to go with pets. Because of a confusing booking system me and my doughter were kicked out eith no plase to stay when we where checking in. Super arrogant hotel manager just said that they dont have a room for us with "not my problem" attitude. No emphaty before she saw my panic raising but then it was already too late.