Pegasos Deluxe Beach Hotel

The stuff was very helpful, food delicious, pool and sea very well taken care of. Strongly recommend!😄 Dimitris responsible for guest relations especially was very helpful:)

My experience with the Pegasus Deluxe Beach Hotel was great. The staff was always friendly and helpful. Also the food options were diverse and tasty. Dimitris was one of the most helpful and his attitude was always pleasant☺️ Will for sure recommend this hotel to my friends!

We had a great stay at Pegasos Deluxe Beach Hotel , very nice and relaxing! Ildi from Guest Relations was incredibly kind and supportive. He helped us with every request and made sure we had everything we needed throughout our stay. His patience, attention, and warm attitude truly made a difference. Thank you, Ildi!

We booked for a Rose Deluxe Sea View Room 22-29 June. We appreciated that it had been renovated, was located on the 7th floor, and featured a walk-in shower. 1. They advertised it as a sea view room, but in reality, it was just a side sea view, quite small for a 5-hotel standard. 2. The bathroom was uncomfortably small, you have to turn sideways to enter and access the shower or toilet. They provide bathrobes, but there is nowhere to hang them! The basin is so small that every time you turn on the water, it splashes everywhere. There are no hooks, no shelves, nothing to place your belongings on, and the basin counter cannot be used by being so tiny. No soap holder in shower. We asked for a small table to be placed underneath the basin, they ignored us completely. 3. For three consecutive days, housekeeping was minimal and the room was barely tidied. Towels tossed on the bed, dirty cups, the bed was merely made. One day it was not even done at 2:00pm. When we complained, they justified the situation by saying that there were new maids who didn’t know the job. Honestly, an unacceptable excuse for a hotel pretending to be a 5-star one. 4. The restaurant had no air conditioning, making the environment unbearable. It wasn’t until our fifth day that they finally set up the terrace, offering only partial relief. When we asked about the AC, the staff simply shrugged and gave a dismissive response that it was broken. 5. The air conditioning in the room was virtually non-existent. 6. We enquired about the lunch boxes, and the staff looked at us as if we were pretending something absurd, questioning where we had even seen such information. It was clearly stated on their own website, then they said they had not boxes. First time a 5-star hotel is not offering this possibility to its guests. 7. No 24 hours service. A 5-star hotel is expected to have a bar or at least a coffee area open at all times, this was not the case. All inclusive service ending at 11:30pm. Luckily there was a water dispenser in the pool bar where you can fill your bottles in. 8. No towels or water fountain in the open air gym (which was one of the few positive aspects of this hotel). 9. Safe box closed upon arrival, never happened before. 10. The food was not up to 5-star standards, lacking both in quality and quantity. That said, the pizza served at lunch, prepared in a wood-burning oven, as well as the gyros and crepes, were good. The themed open-air restaurant was also decent,guests are only allowed to dine there once per week/stay. 11. The water served in the restaurant (from the dispenser) was lukewarm, and no ice was available. 12. The parking area was often occupied by construction vehicles, as two floors of the hotel are still closed and under refurbishment. At times, it was difficult to find a spot during the day. 13. Reception was, in most cases, useless, even though the two young ladies at least attempted to help.

The hotel was wonderfully renovated. The pool areas were good and the lovely private beach next door. The food was good and the pizzas, pancakes and cyros in the pool area were great. The best part of the holiday was definitely the animation team, Julia and Lilli. Flou and the new Swedish boy were also great. The best entertainment team. I wonder why the Italians need their own team. Everyone could be together and serve citizens of all countries. Nikos and Mixalis from the pool restaurant were really friendly. The main bar staff were really nice. The receptionist IIdi was lovely and friendly. The downside was the expensive tennis and billiards at the hotel, as well as the freshly squeezed juice in the morning. We also got the wrong room at first and the bespectacled manager lied that you would get a room tomorrow. Not a five-star hotel service. The air conditioning worked too well in the first room and really poorly in the second. I can recommend the hotel.

The hotel was really deluxe, food was really good and animation was amazing. Julia and Lilli especially were really sweet and they’ll always approach you everyday. The rooms were also very nice.