Lido Star Beach

The location is great. It is very close to the beach. The rooms are OK, but beware of the marble floors, as they may become slippery. You have to buy or bring your own shampoo, body wash and soap. Overall good, but lots of room for improvement.

Booked this through easyJet holiday as a package holiday and after reading the reviews and photos provided I thought this booking would be perfect for my 4 day trip. However, when arriving at the hotel on the it all went down hill. The receptionist told me about the tax cost (which I knew) but asked for cash and provided no proof that I’d paid this. He then proceeded to say out loud that I was travelling on my own and what room number I was. As a young female this immediately made me feel vulnerable. The receptionist then proceeded to tell me that the room I had booked was not available until Monday (I went home on the Tuesday) so I would need to stay in a triple room until my original room was ready. He claimed they were overbooked and this is why. I have had this trip booked for months so unsure why this happened. The receptionist wouldn’t help me find my room and just saying ‘outside, outside’. It was a random bar tender that had to assist me finding my room. When arriving at the room I can only describe it as what felt like a large prison cell. The door was located outside of the hotel meaning anyone could access my room door. The door had been previously ‘kicked in’ as it was bent and had 10 screws and a crack on the inside as a repair. The ‘garden view’ was a tiny patio area with plastic leaves covering the wall with no ‘view’ whatsoever. My aircon also did not work and in nearly 40 degree heat, I was sweltering. As there was only males around I felt that I couldn’t say anything as the attitude was already intimidating and unapproachable. I therefore had a awful panic attack in my room and was left in tears and felt unsafe. I contacted easyJet holidays who tried to resolve this but they had no response from the hotel. I luckily noticed on social media my friend was on holiday and called her extremely stressed and upset as I could no way stay in this hotel on my own in the conditions so I had to ask if I could stay with her. I had to drag all my belongings around all day as I did not feel they would be safe in that room. The bug protector on the patio door was extremely hard to open so if I need to get out in an emergency through that door, I would be stuck. The hotel did not seem to care when my friend came and asked why my room was not available on arrival and what are they going to do about it. They had no response and when I showed the lady the photos of the room I booked she didn’t even recognise the room even though this was on THEIR website. They had no added extras like they state. No tea / coffee, no phone, no safe. For the duration of my holiday I had to take day by day where I was staying as my friend was having to put me up in her accommodation. After reading every single review I’m annoyed I didn’t see these before as I would have avoided this hotel completely. They only show their best rooms and don’t care about the fact your holiday is ruined. I can’t comment on the food because I did not go back to the hotel to try it.

Where do we start on the beyond excellent customer service at this hotel, we have been to Greece for many years but we have discovered this Hidden Gem there must be something in the name Michael they are just excellent they cannot do enough from Michael the manager who is wonderful to Michael in the restaurant manager all truly know how to look after their clients..... rooms are gorgeous view spectacular in sea view rooms, the food was excellent, location unbeatable we have already recommended this to 5 people and we are returning in September, in our opinion a small part of paradise. Thank you LIDO STAR and well done !!!!!