Courtyard by Marriott King Kamehameha's Kona Beach Hotel

Disappointing Stay at a Marriott Property – Poor Housekeeping & Communication We stayed at the Courtyard King Kamehameha’s Kona Beach Hotel for 3 nights in June 2025, and it was unfortunately the worst hotel experience of our entire Hawaii trip. Despite being a Marriott property, the room was never cleaned during our entire stay. We checked in on June 6 and noticed the coffee machine was broken on the 7th. We assumed housekeeping would handle it—but nothing was cleaned or fixed. When I called the front desk, I was told housekeeping is only available every other day—something that was never mentioned at check-in. By the 8th night, the room was still a mess, the coffee machine still broken, and the shower had flooded the bathroom floor due to poor design. We also noticed a dead bug on the lamp that stayed with us throughout the trip and a malfunctioning AC monitor that made adjusting the temperature impossible. I tried to raise these concerns again when we checked out early on the 9th. The front desk apologized and said they’d follow up with a compensation plan—but it’s now been over a month with no response. That lack of follow-through is shocking from a Marriott. Even the concierge service—outsourced to a third party—was unhelpful. I strongly recommend not booking anything through them. This hotel was not the cheapest, but it was easily the worst value of all the places we stayed across Honolulu, Maui, and Big Island. I expect much better from Marriott and will think twice before booking with them again.

Small but lovely beach inside the hotel grounds. Snorkel gears and beach chairs available to rent free of charge for hotel guests. Not too far from the airport, but the public buses are confusing and impossible to use.

For the price point, the hotel was not up to par. The four days we were there, we didn’t have any maid service. The bath had no fan/vent. Location was good. Lighting was not good (or maybe just wasn’t working) — not sure.