Jgilly29
26. maj 2023
As much as I wanted to leave a positive review, or experience prohibits it. I will simply state the facts and will leave the interpretation up to you. Short version: We were informed half way through our stay (for which we paid in full ahead of time) we would need to leave because another guest complained about our baby crying. The host would only refund us for half of the nights left on our reservation, and refused to refund us the remaining amount. Here’s the longer version of what happened: * My husband, my 10-month old, and I traveled to Hawaii for my brother-in-law’s wedding, for which my husband was the best man). The Hidden Hideaway was the only place in town that still had openings, so we booked it for four nights and paid cash in full ahead of time. Before booking and paying, I made sure with the host that it was okay for us to bring our 10-month old and she charged an extra $25/night for a third person accordingly. * We traveled from the east coast, so we had a six hour time difference to work through with our baby. The first night she had a hard time going back to sleep after she woke up in the middle of the night because of some stair lights that were on outside of our unit, but she never cried or fussed (she was just wide awake and playful). Once those went off, she slept fine. * The next day, the host gave us some old beach towels to cover the stair lights with and hopefully help our daughter sleep better - those were very helpful. When she gave us the towels, she let us know that another guest mentioned that they could hear our baby crying. The only times she cried the first day (including through the night!) were 9:30a, when she woke up from a nap, and later that afternoon (maybe at 3 or 4p?) bc she smashed her fingers. * The second night, our baby was gassy and had a tummy ache, so she woke up crying at 11:30p and cried for 10 mins or less before we were able to soothe her. She woke up at 4:30 crying again, but only cried for 3 minutes at the most. * The next morning, the day of my brother-in-law’s wedding rehearsal, the host came to our door and let us know that it wasn’t working out with our baby. The other guest said that our baby kept them up all night long and that it was the second night in a row that they weren’t able to sleep because of our baby. She told us they were very angry and that we couldn’t stay for the remaining two nights of our reservation. When I asked if we would get a refund for two nights, she said that because we caused such a great disturbance, she could only refund us for one night. * My husband tried to reason with the host, but she would not give us a full refund. * We packed up and were out of the room before noon (the rehearsal was at 12:30). During the rehearsal, I called every bed and breakfast or rental unit I could find in Kailua (that’s where the wedding was). No one had availability, so we had to stay in my brother-in-law’s one bedroom/one bathroom apartment, where seven other adults
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