Kempinski Hotel The Dome Belek Antalya

Amazing, great hospitality, great food

We have had a dream-like stay at Kempinski; the most wonderful aspect was how careful, friendly and flawlessly mannered the staff was. We are deeply grateful for this experience and looking forward to come back for future vacations. Thanks to all the Kempinski team!

Reception/Concierge/Staff: 2.5 Points The Kempinski's reception was consistently friendly and helpful, with staff escorting guests to their rooms at check-in. However, the support for room issues was slow, and the staff's English proficiency was lacking. Additionally, the concierge was unfamiliar with the room’s air conditioning system. Food and Beverage: 4.5 Points The culinary offerings at Kempinski were impressive, with a vast selection of international dishes and beverages available at breakfast, lunch, and dinner buffets. The themed dinners were particularly enjoyable and varied. The only downside was the sushi buffet, which fell short due to poorly prepared rice and unappealing sushi varieties. Rooms/Housekeeping: 4 Points The rooms at Kempinski are spacious, modern, and lavishly furnished with the latest technology. Unfortunately, the air conditioning did not perform as expected, resulting in uncomfortably warm nights. Additionally, housekeeping often overlooked essentials such as replenishing shampoo, providing fresh towels, and emptying the trash. Hotel Facilities/Evening Entertainment: 4.5 Points The expansive hotel grounds include direct access to a private beach. Towels and comfortable loungers are readily available at both the pool and the beach, with staff providing refreshing drinks throughout the day. The private poolside bungalows are a highlight, though at €100 per day, they are somewhat pricey. The evening entertainment is diverse and complemented by cocktails. The spa and gym offer a range of activities, though the gym's ventilation could be improved. Beach/Pier: 4 Points The beach access involves walking through sand and stones, with clear and clean water. Private beach bungalows cost €150 per day and include service. At the pier, private bungalows are available for €250 per day, with complimentary fruit and beverages, and meal service starting at 1 PM. A suggested improvement would be to provide each bungalow with an iPad for easier ordering. Conclusion Overall Rating: 3.9 Kempinski offers a luxurious experience with outstanding food and beautiful facilities. However, there are areas for improvement in room functionality and service efficiency. Enhancing staff engagement and technical support would further elevate the guest experience.