Cepha's Inn

We made a booking for this place to discover they were overbooked and we left standing in the lobby clueless what was going on for 2 hours. The manager completely ignored us taking calls intentionally when we were trying to resolve the situation. They downgraded us to a standard and expected us to pay full price until we called them out on this blatant deception. After we spoke to our manage magically a deluxe suite opened up and we had the room we paid for. The hot water in the shower latest less than 5 minutes and the mattress was basically a box spring with no padding at all. Not being dramatic, the worst $126 stay I’ve ever had across the world.

Lovely grounds just a couple of minutes drive up the hill from the centre of Kabale. Main block has excellent spacious rooms, well equipped and comfortable. It’s only a few years old. Nice restaurant with a good range of food options and separate bar for snacks and pool. Swimming pool in well maintained garden area even has a deep end and plenty of room to swim. Easy free parking. Only downside is weak WiFi and erratic/poor housekeeping: we had to keep asking for towels, a glass (there were two of us staying and it disappeared after the first night) and getting a simple bathroom repair sorted took far too long. Prudence was excellent in guest relations, as was Clare in the restaurant. Most staff were helpful though not all really spoke enough English for international guests. But a very nice stay, and ideal for the gorillas of Bwindi.

Hotel sempre all’altezza delle aspettative, accoglienza sempre calorosa, migliorata sensibilmente la ristorazione, camere ampie e sempre pulite. Ormai questo hotel è tappa fissa durante le missioni in Uganda. Prezzo commisurato all’offerta. Ci tornerò anche il prossimo anno.