Forenom Hostel Jyväskylä

Must do the online check in before going to the hotel because there is no front desk

The hotel is perfectly located, in the city centre. Room size is very small, facilities and room itself was very clean. As message via Agoda said wait until 4pm, then the entry code will be sent to the email. 4 past, nothing arrived. Called to customer service.They told me that the identification request was sent to me by email, but unfortunately it wasn't, so I didn't done it. I did tried a few times, staying on the phone., around 10 mins. The picture was: too clear, too blur, too dark, too bright,...A nightmare. I was very tired after a journey, - 20 cold. Just wanted a hot shower and a rest. And I couldn't get in because of ridiculous " identification"!!! I travelled through 54 countries , never experienced like that. A big minus as well: as my phone network was on roaming, I spent more money for this phone call than the room cost. Thanks for the guy on the phone for his patience.

After 24h travelling . I reached the apartment at 23h . The key should have been provided by automatic box but it didn’t work . It took an hour to contact and reallocate to another apartment. The worst is that the company knew the issue but they didn’t sort it , just wait for any guess to call and complain . Several guesses had the same problem Bad service