Baltic Beach Hotel & Spa

The hotel is very worn out, long overdue for a major overhaul. The spa center is not a spa, but just a swimming pool with nearby saunas, there is no relaxation area. Definitely not worth the money paid, much less 5 stars, the hotel category is 3 stars at best. Breakfast is very good, a wide selection, but there were not enough tables during breakfast.

Went here to pick up stuff that a friend of my sister left behind on her school trip. She had been in contact with the hotel and they told her it could be picked up in the reception. Went there and the service was very bad. Gave them check out date and room, but there was no help to get at all.

There were lots of spiderwebs in the balcony of my room and the bottle opener in my room was absolutely filthy. Moreover, the shower head was covered by black mould.

So far not a great experience - there is no functioning internet in the room. I informed the administrator about it - and I was told that “there are no options” since it’s a Sunday. I was also disappointed about the lack of customer service - usually hotels apologise for something like this. This one - nope. I also waited 40+ minutes for kids soup in a restaurant today (and it didn’t look that full).

very pleasant welcome. a small cake for our 10-year wedding anniversary was waiting for us in the hotel room. The hotel is beautiful, several restaurants, very tasty food. Spa with sea water - great. The bed was very comfortable. The staff are attentive and friendly. Thank you so much for making our anniversary special. We will definitely come again 🙂

It's not a 5 star hotel. 5 star hotels are all about personalized, tailored experiences in a high class accomodation. Having a gym, a spa, guest relations desk, and a bell boy don't cut it anymore today. In regards to the breakfast: No live cook at breakfast, stale buns and waffles, watered down Orange juice, and untrained staff is something I can get in a 3 or 4 star hotel. In regards to room: spacious yes, but chairs and floor carpet have stains, TV is small, toilet has no sink, tiling is from the 90ties, and air condition does seem to react to user input. In regards to hotel architecture: I guess one call it "organically grown" (like the Frankfurt airport). One has to walk in bathing robe through tge conference center and the main lobby to get to the spa. A bit odd but not a drama. In regards to service quality, my experience with the guest relation manager summarizes it well: the guest relationship manager preferred to challenge me in a comparison of other 5 star hotels in Latvia where things wouldn't be better either instead of simply swallowing her pride, acknowledge the issues, and to promise to look into it. I guess 5 stars in Latvia are 4 stars anywhere else. I wonder what the Kempinski in Riga thinks of that.