Baranof Downtown, BW Signature Collection

老酒店，地理位置在市中心，逛街方便。但設施老舊，隔音奇差，隔壁説話一清二楚。房間特別小啥都沒，早飯要單買，轉不開身。前台長相亞裔客服化粧誇張態度粗魯。避坑不要訂

絕對滿意，離郵輪碼頭很近，走着就過去了。服務員服務態度不錯，附近還有家中餐館，Lemon tree.

The hotel is in need of a facelift. Our suite was basically clean. Key cards worked sometimes. Made to order breakfast in the restaurant were barely ok. great location near good restaurants. Walkable to the waterfront.

Updating in progress This hotel has done some updating in the recent years. The rooms are getting a makeover however the hallways are still dark and dated. But looks like progress is being made. The rooms are spacious and the beds are comfortable.

Staffs are very pleasant, courteous and accomodating; conveniently located near restaurants and stores; room is outdated but really clean

The biggest drawback to staying here was that the guests have no control over the heat. When I checked in, I entered my room, and it felt like it was 95 degrees. There was a card in the room purporting to be about how to control the heat, but even if the controls are turned off, the heat continues. Or, when the hotel turns the heat off, there is no way to turn it on in the room. The bedroom window in my room did not open, so I requested and got a different room, where it was still hot, but the window opened. Before I arrived, I had called to request a rollaway bed for two nights, and the desk clerk I talked to seemed to not know what a rollaway bed was. After consulting with someone, he told me they did not have any. However, after I arrived, I spoke with a different desk clerk who DID provide me with a rollaway. A friend stayed in a different room. She was told it did not have a refrigerator, but it did. I was in Juneau for the Alaska Folk Festival, and the festival newsletter said the Baranof was offering discounted rooms. I had already made my reservation (through *******), but I called to see if I could get a reduced rate. First, the desk clerk denied they were offering a discount. Then, after consulting with someone, she claimed to calculate a discounted rate, but it was more than I had paid. She kept telling me I would save $$, but the amount she gave me was more. I kept asking for clarification, and she hung up on me. The view from my room was nice.