Clarion Hotel & Convention Center Joliet

I felt the staff at the front desk was helpful and friendly. It was a quick and easy check in. The staff in the breakfast area was wonderful. She was cheerful and had the area super clean and well stocked. Tables were also cleaned. The rest of the hotel was not in good shape. It was quite dirty and worn out. It definitely had an odor throughout the building. The elevator had not need checked in 4 years and was filthy dirty. There were multiple spill of something all over the floor and floor buttons were sticky. The elevator made a terrible metal rubbing on metal noise when the door was shutting. You could not use the stair because the sign said only for fire emergencies. The room had no light on the switch. Therefore you walked into a very dark room trying to find a switch or lamp. It didn’t seem as if the carpets were washed anytime in the last decade. The shower looked clean but my guess is no one uses it. People probably just want to get the heck out. The toilet did flush which was a major plus but there was no fan at all. The toilet was mounted on a stone block of sorts. Around the toilet was completely yellow. I assume it was years a urine but told myself it must be glue. The towels appeared clean and the soap was new. My daughter would not get into bed and only slept a couple of hours on top of the made bed. My youngest and I did venture under the covers. They didn’t smell fresh but didn’t have any untoward spots or stains. Major plus. The hotel was super noisy. Not so

Our room was not cleaned. We were moved to another room but it was not a king room like we reserved. It smelled like moth balls. We found 1 decent restaurant in the area but it was not walking distance. Not planning to stay in this area or stay at Clarion again.

Fun in Joliet Our stay was very pleasant and I’d highly recommend this hotel. Greeted at the front desk and checkin went smoothly. Room was very clean and spacious. Good water pressure and drainage. Comfortable bed too. We went to their bar, The Whiskey River. Great selection and Cherie, the bartender was great! We had a great time drinking and we only had French Fries and they were hot and crispy. We stayed here to attend a concert at the Rialto Theater. We Urbered to and from the concert . The free breakfast offered many different items and it was hot, well supplied, and very clean. Keep up the good work!!!

A hidden little gem Great place to stay. Has a bar/ restaurant only open from like 4 to 9 maybe later if busy. Rooms clean and updated recently. Breakfast was decent. Had several choices to choose from. Would stay if was in the area again.

I stayed for one night in Joliet. The room was fine initially. It was cold outside and the room felt warm so I was happy to climb into bed after a long day driving. Throughout the night I started feeling warm and kicked off the covers. At around 5 am I was so uncomfortable I thought I’d turn on the a/c to cool it down a little. The wall thermostat showed it at 89 degrees. I tried to adjust the window unit but panel showed “FP” and it was off, but it was continuously blowing hot air into the room. I tried changing every control but it was stuck blowing hot air. I called the front desk to report it, and they did offer to move me, but I was going to be checking out at 7:30 so there was no point in moving me. I was hoping they would either refund my room or issue credit for a future stay. They denied me a refund because I purchased the room through *******, and said they would have a manager call me about getting credit. They made note for the manager who would come in later. They assured me a manager would call me. No manager ever called me that day or any other day. I had the most uncomfortable night. The room was 93 degrees when I checked out. When I was leaving I found my car had been tampered with and someone attempted to steal my windshield cover, leaving it pulled up but attached at the doors. I took video of the situation in the room and will post it online if they don’t contact me to make this right. I want to give them a chance to give me a better experience first.

Overall, the staff was very kind and nice! The only grievance I had during my stay was that it seems like the bedding was dirty and looked like it might’ve needed another wash, and the room has an oddly humid smell. Despite this, the rest of the accommodations were satisfactory, and the amenities provided were convenient. The check-in process was smooth, and the location was ideal for my needs. If the cleanliness of the bedding and the room’s air quality were improved, it would have made for a much more comfortable stay. Hopefully, this is just a one-time oversight, as everything else about the hotel was pleasant.