KSL Hotel & Resort

A very basic + outdated hotel, just ok for overnight stay. Towels, chairs & covers are mostly yellowish. No much expectation, linked to KSL mall. Down side: phone call to reception /service like almost non-existent. Upon check-in saw a stained quilt cover. After 3x reminders in person, finally changed.

The room size is okay but there’s a bit of some brown stains on the headboard of the bed. Also the fridge is not cold at all. The aircon is probably colder ;)

Good location, highly recommend the nails salon. Good service. Staff is very friendly. Recommended! Price is reasonable, just that can be crowded.

We have not been back here for over a year and got a newly renovated room on the 25th floor But guys, you can do better with the windows cos its all mouldy and unable to see clearly the beautiful view. Nonetheless, I was impressed by the efficient check-in/check-out process of the hotel. They allowed us to check in early, at about 1245pm. Their customer service is also commendable. The premium amenities with spa and wellness facilities offered us an excellent experience. (A separate price, just below Tower 2) We also loved everything about this hotel, from room types, customer service, and facilities to the serene pool area. I will recommend others for sure!

The room has come with single bed and queen bed. The view from the window is nice. Free parking. Alot of restaurant nearby. Reception is not friendly at all. Lotus is inside the mall.

As of now, my regular weekday hotel for short trip to JB. Location is unquestionable. Lots of restaurants, eateries, foods in vicinity n very near to hop to mid valley n Pelangi, if u have things to do there. All rooms are std 26sqm. Diff is in the bed size n toilet amenities/facilities. So for simple stay, deluxe twin/queen/king will suffice. No need premier category. Room rather spartan but sufficient to sleep in. Weekday rates are very inviting for retirees on budget. Weekends can be 30% or more. But rather evident hotel is aging tho good enough for simple stay. I like the fact lots activities outside hotel in the evening, which means it’s safe. If u want exclusivity n privacy, away from crowds, then this is not your cuppa.