Holiday Inn Johor Bahru City Centre

I recently stayed at this hotel and unfortunately, it didn’t meet my expectations in several areas. Firstly, the soundproofing in the room was very poor. I could clearly hear the TV from the next room late night, which made it difficult to sleep. It’s surprising for a hotel of this standard not to address basic noise insulation. Another point of disappointment was the pillow options. Unlike the hotel next door, this one didn’t offer any hard or buckwheat pillows. When I requested a firmer pillow, housekeeping sent a memory foam pillow — but without a pillowcase. I had to request one separately and put it on myself, which felt like something the staff should have handled. Next disappointing moment was with the concierge. During the first two nights, the staff simply asked for my car number and handled the carpark access efficiently. But later in the stay, when I provided my car plate, the response was just, “You scan QR code will do,” with no explanation or courtesy. It came off as rude, especially compared to the initial experience. On the positive side, the front office, breakfast café, and car park staff were pleasant and helpful. They were professional and made those parts of the stay smoother. Overall, there are areas for improvement, especially regarding service consistency, soundproofing, and pillow amenities. I hope the hotel takes this feedback constructively. Thank you.

Wouldn’t recommend staying here if you’re a stickler for cleanliness. If you can close 1 eye on certain things, perhaps the good location will make up for things. Our bedsheets and pillowcases had stains on them which were disturbing and made us feel uncomfortable. Carpet also had stains that were obvious that nobody took the effort to actually try to clean the stains out. Location is wonderful though.

Location: Superb! Easy access. Next to City Square as well as CIQ Cleanliness: Some of the litter was not cleaned. Hair was found in the shower room and it was not cleaned. Service: Service was great! Money: Cheaper during weekday, but slightly ex on weekends.

Check in took a while as there was only 2 counters open. Clean room however sound proofing of room not too good - could hear fireworks from downstairs although i was on the 28th floor, and also people closing doors along the corridor. Staff were friendly but front desk didn’t inform of facilities available or wifi details during check in, had to figure out ourselves.

Cleanliness of the bed sheets and pillow cases need to be improved. The stains are really obvious upon check in. This is not the first time already. The service staff was great though!

The room was clean and spacious, love how it could fit 3 beds and still feel like there's a lot of space to move around. Only thing is we wished the pillows would be a bit more firm, otherwise an impeccable place to stay at :)