Capri by Fraser Johor Bahru

the hotel room is huge and the bed is comfortable! my friend and i had a good rest and escape over the long weekend. However the location is far from austin and aeon hence there’s a high charge for grab as well.

The room was clean and huge. However the male staff was new and there is no mention of what time the breakfast starts at the counter. Took almost more than 30 mins to register us.

Very nice and spacious room, bath room was good too. Only issue we have was going into the parking lot, it was a maze.

Was pleasant surprised at what was provided in the room. A couch was provided for resting, a desk with office-like set up for charging devices, bedroom slippers, two bath robes and lovely comfortable bedding. We were also surprised to be provided a microwave and some dining utensils along with plates. The service provided was good and prompt.

The room was clean, the bed was comfortable, and the toilet was spacious with complete amenities. However, the service was very disappointing. Room 808 had a strong smoking smell, and the floor manager just sprayed perfume to cover it but the smoking smell is still there. When I requested a room change, the customer service staff was extremely rude, telling me to call back at 9 PM because it was their break-fast time and i should respect. They were also reluctant and made it seem troublesome to change room. Propose Hotel management to arrange non muslim staff to handle calls during break fast timing in future, as Foreigners might not comprehend the situation. Another major issue was the parking system. It is confusing for first-time visitors, as hotel guests need to park at level B2 and validate their Touch ’n Go card for free parking. During dinner hours, the queue for validation was ridiculously long, with only one counter available. We had to wait in a line with more than 10 people ahead of us, which was frustrating, We are rushing for dinner, hence, we paid parking cost RM27 for just 3–4 hours, which is unreasonable. The hotel staff, especially the phone helpline team, were rude and impatient. Calls took a long time to be answered, possibly due to staff shortages during the fasting month and Hari Raya eve holiday season. Due to the rude staff and poor service, I will not stay at this hotel again.

Very close to the CIQ checkpoint, less than 10mins walk away, very convenient and an interesting experience to see the checkpoint in operation from the hotel room. The food was good, especially the prata