DoubleTree by Hilton Johor Bahru

Hotel is a short drive away from woodlands customs & all the popular shopping malls. Would recommend the swimming pool view for a more green scenery

Good for families as the hotel folks were super friendly & amazing!

The hotel is nice and clean. The beds are comfortable. Good location.

Room aircon not working. Assured change of room next day only but given evening only n Duty Mngr Ivan was extremely cold. We were given complimentary 2 days breakfast which was not satisfactory. Coffee machine was giving out Americano rather watery n we informed the staff tat n they didn’t take any action. We also realised this hotel automatically controls de aircon to higher temperature after 7pm each night leaving our room warm. Both nights were a disaster. Aircon vent is dusty as it aggravated my asthma. They charged us to upgrade to Kings room as only a king room and a double room can have interconnected rooms. This could be detailed in Trip.com we would have not booked this hotel. Feel ripped off after not getting a proper test nor sleep. If nothing is done to compensate my stay, I will put this up in social media.

Check in process was smooth and we were very happy with the hospitality. Every staff has a big smile on their faces. We were then greeted with complimentary fresh and warm signature cookies upon arrival which really brightens our day! The room was overall clean although the hotel itself is a bit dated, the windows and wallpaper were old and worn off. Well maintained I would say. Hope they could do a bit of refurbishment or upgrading works to give it a new face lift! Shower pressure was also great needless to say. We would stay again in the future!

The staff were all polite and they even have a WhatsApp care line which was very responsive and I was impressed. Got 2 rooms for a family of 4. The rooms could have been better because one sink was stuck, the other room’s ventilation wasn’t great. Quality of amenities were basic and expected. It would have been better if