Havona Hotel @ CIQ Johor Bahru - Self Check-In

Very clean and staff is friendly. Only issue with self service kiosk where check out cannot be fully automated and had to wait for staff to come. Very little parking space

Booked it for a surprise bachelorette’s trip for my friend. After checking in front desk informed that there was no pillow case and they needed to deliver it over from another branch, which was not an issue as we checked in during noon and was okay to wait for it and it arrived in around 30 mins time. Staff were all pretty friendly, no complaints. What brought my rating down was the sound proofing (you can hear conversations from other rooms, and the traffic below the hotel clear as day) and finding cockroaches which was not a very big issue, but also BED BUGS that we discovered before we turned in on the 2nd night. Immediately packed up and checked out, forfeiting the 2nd night’s stay. Tried to request for at least a partial refund but they were unwilling to do that. Trip’s customer service was excellent and efficient in helping but was disappointed in the hotel in not wanting to at least provide a bit of compensation. Will definitely not recommend to book if you are picky on cleanliness or a light sleeper or do not want to bring bed bugs home as a souvenir.

Location is quite far from CIQ, room design is bad even though it was new. No boiler, no refrigerator.  The toilet didn’t have exhaust! There’s a terrible smell coming from toilet, believe it was from the waste pipe water. There’s cleaner even smoke in the corridor. The smell coming into the room.  The window closed but the sound from the outside still very loud.  Not recommended. Late checkout from 12-1pm will charge extra RM20.

Value for money. Automated check in/check out system is good for those checking in late. Room was spacious and generally clean, but the aircon emitted a musky and sour smell upon turning on. It did eventually went away.

The hotel is nice, nearby JB Sentral, it's only 15 min by walk. The room is clean, big and the bathroom also clean. Front desk also nice and helpful, overall it's a good experience with this hotel 👍

I was surprised with the hotel facilities. Love the machine check in system.