Hilton Jiuzhaigou Resort

Very nice hotel near Jiuzhaigou. Room is big and clean. Staffs are very polite and attentive. Hotel is serving international buffet at dinner and the selection is worth the price. Overall, if we come back to Jiuzhaigou, we will definitely choose this hotel again.

Had a wonderful stay at Hilton Jiuzhaigou Resort! It is one of the most beautiful hotels that I’ve stayed. Room is nice and big. On a side note, I would like to convey my appreciation for the hospitality Mr Andy (Restaurant Manager) showed to my family. My family and I were having dinner at one of the restaurants outside of the hotel and it was a really bad experience - long wait for food (which they over promised), poor service and mediocre food. Hence, my dad went back to the hotel for another light meal+drinks and met Mr Andy and was casually chatting with him about the experience we had. Upon hearing his experience, Mr Andy was apologetic and wanted to make up for the poor experience - he didn’t have to be because it was not within the hotel’s purview. The next morning, he made a note to his team and ensured that my family had sufficient light bites to be taken to Jiuzhaigou. His hospitality is beyond amazing. Thank you Hilton and Andy for the great and memorable experience at your hotel.

The hotel didn’t quite meet the expectations set by its price or five-star claims. An additional issue was the persistent smell of smoke on the non-smoking floors throughout the 3 night stay, which was quite unpleasant. the front desk staff were friendly and helpful.