Holiday Inn Express (Jiuzhaigou Scenic Area)

Great service welcome and helpful all over the time spent in jiuzhaigou Recommend to be there if you visut jiuzhaigou Esp. Klein who help and can speak english very well

Great hotel, friendly staffs, clean room, good location. We had a bit of a problem with the room keycard, but the staff dealt with it quickly. The front was able to speak english. Overall, a very pleasant experience.

We booked a family room for 2 adults and a 10 yo kid. The room is clean and well designed. The amenities in the hotel is quite complete like laundry room free of charge. Detergent is not provided, however, customer can purchase detergent capsule at CNY5 from the counter at the hotel lobby. There are convenient store and MCD outside hotel building. The hotel also provides a good selection in their breakfast menu which caters customers traveling from western countries. The location of hotel is great, walking distance to national park entrance.

Good location. Hotel is about 10mins walk away from jiuzhaigou entrance. Room is clean and staff are polite. However breakfast is not great. Will recommend this for its location.

Very close to scenic area. Helpful front desk. Breakfast is good. Lots of restaurants around. Location wise this should be the one of the best hotel.

Hotel location is very strategic; it is located in between jiuzhaigou sceneric area and Pengfeng Village. On its right side is Jiuzhaigou Sceneric Area entrance (max 10 mins walk) and on its left side Pengfeng Village (600 m away). For those who are unware, Pengfeng Village is the dropping point of Jiuyue bus service that drove passengers from Jiuzhaigou Railway station to Jiuzhaigou Sceneric Area. The room itself is spacious, warm, with good setting of hot-cold water. The hotel can also help to arrange back-forth transportation going to Huanglong Park & Songpan; and connects guests with private sharing mini van service for a more relax - comfortable trip back to the railway station. The cons for staying in the hotel , however, were : 1. My room wasn't cleaned properly for consecutively 2 nights out of 4 nights of staying. 2. Few front desk officers communication skills need an upgrade, esp when talking to foreign guests. A clearer & more transparent communication from front desk will be appreciated to avoid potential unpleasant miss-understandings. 3. One of the paid car drivers, which hotel connects me with for return trip from Huanglong Park, tries to violate time agreement I had with front desk hotel, which ending upsets me. Later though,, when I addressed my complaints directly to the hotel, they stepped up and quickly addressed the issues; both to room division & car service companies. And (together with the new driver), tried to make the rest of my stay & trip back to railway station as comfortable as possible. Just like what any IHSG group hotels would do. I have always prefered IHSG group hotel. And hence, though my issues were taken care of, I still think it was unfortunate to have gone through such experiences with a big brand. I also hope hotel can prevent the same issues from happening to other guests onwards. Because aside from those issues, the hotel is a good choice of staying.