Ocean Spring Resort Chengdu - MGallery

This resort is nothing short of amazing and I would definitely rate this resort 10/10! I have a young toddler aged 18MO & elderly parents above 70YO during this stay and we absolutely loved our stay here. Value-for-money (we stayed during off-peak season, weekday, about RMB1000/night for our original room type), relatively new, clean & big rooms. Some noteworthy details: - Service is top-notched. Staff were friendly & very helpful. We could see that they really put in their heart into the work they do. They even gave our little one a panda toy & she loves it - a really nice gesture by the resort. - The resort is located at Jintang, a hot spring precinct. With Trip.com, we booked the hotel bundle/package and it was fantastic. The key items in the package include: (a) A free strawberry picking experience at a nearby humble farm called 许姐草莓采摘. Each booking entitles you to 500g worth of strawberries (transport at own expense, only about RMB10 by Didi). The strawberries were big and juicy, we were lucky cos they are in season now! (b) 40-min Himalayan Salt Therapy/Bath for 1 pax/room (c) Outdoor hot spring experience for the whole family (my 18MO loves it too!). There are many pools to choose from & we could find one which was not too hot for our baby. This is otherwise chargeable from RMB228/pax to RMB468/family of 2A1C. (d) Bicycle rental, but we didn’t try it as it was too cold. - Resort looks amazing, both indoors & outdoors! There were a number of activities for children to enjoy too but our naughty one is too young to appreciate it. Older kids will love them. - We also loved the hotel’s concept of having complimentary bottles of distilled water etc. which is really important to us as we needed a lot of water for our baby’s food. This meant that that we did not have to go to the trouble of finding a supermarket, which is quite a distance away. - We managed to snag a free upgrade to a Spring 2-Bedroom Villa due to our Accor Gold membership & it’s low peak season. All villas come with private pool - ours was available both on L1 & L2. - Hotel uses quality furnishing & Toto toilet, definitely a plus. Water pressure is great too. - We had all our meals at L’Orange as there are no nearby eateries & our time is limited due to our baby. The steamboat set is pricey but highly recommended! The fish & lamb meat (can be changed to beef at diner’s request) were fresh & really good. We liked all the other meat dishes too except for the dumplings. If you have Accor Plus membership, the usual discounts are available too. The hotel breakfast is also at the same restaurant. Breakfast selection was good even though there were not many guests. Areas of improvement: - Resort was able to provide a baby cot for our 18MO. However, the mattress was a little hard & the cot was creaky, it kept our baby awake. - The air-con ventilation vents are directly above the baby cot and it became too cold for our baby in the middle of the night. Couldn’t adjust the temperature no matter what. The staff managed to made it warmer the following night but it resulted in some loud noises, probably issues with the damper. - Rooms can be a little cleaner (e.g we saw dust balls on the floor). Thank you Ocean Spring Resort Chengdu! We had a great stay here. Will definitely be back!

Great Stay

這次入住真的像回到家一樣舒服！五星推薦！！我之前從來不寫評價的！！酒店就不用説了，以温泉聞名，房間也很精緻。 從踏進酒店開始就能感受到滿滿的貼心與關懷。尤其要特別感謝 Shirley小姐姐，完全就是一個“旅行閨蜜”，不論大小事情都秒回消息：一會兒提醒我們外面下雨，可以延遲退房；一會兒又貼心地安排贈送早餐和沙療體驗，讓我感覺很舒服的同時又感覺到了被照顧和情緒價值！ 還有 Tim，超級熱情地帶着我們介紹酒店設施，還耐心推薦周邊好吃的餐廳，熱情的打招呼就像回了家一樣~ 整個住宿體驗既温馨又周到，讓我們在旅途中也能感受到家的温暖。下次來一定還會選擇這裏！ Btw温泉是一大特色！但是秋天來的時候感覺房間裏的私湯温度更熱一點！泡起來更舒服一點喔！ 唯一的缺點，老鼠人熬夜半夜真的很餓但是衹有揚州炒飯，也沒有外賣。真誠建議早睡！

酒店環境優雅，面積大，很氣派。前台服務熱情專業，迅速辦理了入住，管家有問必答，高效溝通。房間乾淨整潔，床品舒適，酒店那個低的軟枕頭簡直想要買回家。酒店設施齊全，網速很快。尤其要稱讚的是早餐和温泉，早餐味道好，食材新鮮。温泉泡了以後皮膚滑滑的，不像那種高温硫磺温泉泡了幹。在金堂的鎮上，周邊安靜，忽逢桃花源的感覺。性價比超高，推薦！

酒店工作人員服務很好，管家會提前聯繫，有問必答，很積極熱情的介紹酒店設施，還會貼心的拍實拍圖給我，酒店活動也介紹的很清楚，酒店温泉也很好，是天然的，水很清澈，泡完很舒服放鬆，這家酒店離成都也近，不過建議酒店活動還可以在豐富點，考慮下大人可以消遣的，下次冬天再來體驗下。

服務非常周到，從還未入住的時候，管家MIA就聯繫，看有啥需求，入住過程有啥需求都能得到及時反饋，非常舒心，能感受到真的是用心服務。温泉也不錯，一家人泡温泉，還挺好的。餐飲不錯，味道挺好的，總之，五星好評，十分值得推薦。