Yuki Inn Jindabyne

I tried to contact reception at Yuki Inn prior to our visit in regards to an early check in and had no response. We arrived early simply to ask if we could check in early and there was no way to get in. Eventually somebody let us in & waved us to some seating, then disappeared. As we also had not received any instructions on how to get in to the building we waited & someone (I think the manager) arrived after about an hour & asked if we needed anything. While waiting we noticed the bar & restaurant were closed for the season (at least), the communal room was messy, dirty and cold. When we were shown our room we found it was tiny, really tiny. No room for a suitcase on the floor, no chairs, tiny ensuite & we could not get the heater to work. And most definitely overpriced. At this stage we contacted the booking agent to say we were not happy, the (I think) manager came in shortly after while on the phone to the agent & was quite abrupt, he did get the heater working but I still don’t know how. He offered us nothing & became argumentative when we relayed our experience so far upon which we asked for a refund, handed him the room keys & said we were leaving. He was on the phone to the booking agency for the entire time. He did say he would talk to the owner and promised to contact me in regard to whether or not we would be able together a refund We have had no contact. It has been 10 days

Has great potential but lacks little things even for a budget hotel ABC and sbs only on the tv 2 mugs 1 spoon but no tea and coffee in the room, found tea and coffee facility in the foyer but no coffee or spoons either Pool table and lounge is nice

Awesome clean rooms