Vanke Songhua Lake Rancho Santa Fe villa

The service at this villa was truly impeccable. The staff were quick to respond and always ready to resolve any issues that came up. I really have to give a huge shout-out to them for working hard and tirelessly — someone needs to give them a bonus! However, while the service was excellent, the villa itself was not in top condition. The toilet door was a major issue — it locked our child in twice during our stay because the door would get stuck as soon as you closed it. Help arrived quickly, but it still took around 30 minutes to remove a glass panel and free our child. This was a very unpleasant experience and certainly not ideal for a vacation. The rest of the villa was also disappointing. The building felt old, and many things seemed faulty. The bathrooms had a musky, unpleasant smell, which was very off-putting. Additionally, there were no plates or cups in the kitchen for us to use, and we had to keep asking for extra water. To make matters worse, they didn’t even contact my friends, who were staying in a separate villa, to guide them on how to check in, simply because they didn’t have a Chinese mobile number. The location was also not as close to the ski slopes as expected — it’s a good 10-15 minute walk away. The main restaurant area was even further. While the service was great, the villa itself really needs some attention and improvement. It wasn’t quite the experience we were hoping for.

1、攜程房型介紹圖片和實際入住房間差別略微有點大 2、暖氣不足，窗户漏風 3、沒有抽紙（後來要拿過來了） 4、沒有微波爐 5、冰箱不是很乾凈，異味。房間異味，枱麪看着不乾淨，衞生很一般 6、床墊很輕很容易移動，露出床沿有安全隱患磕一下很疼 7、家庭套房浴巾就放兩條，毛巾兩條 8、wifi網速和蝸牛有一拼 各種問題，實在懶得麻煩與房東溝通，也無力繼續吐槽，也就是帶家人休息一晚湊活湊活，奉勸滑雪還是別住這裏

房間乾淨整潔，房東人特別好有問必答，需要社麼可以直接跟房東説，唯一美中不足的是距離雪場有點遠。滑完雪走回去有點累。