naera Hotel Xitang

Took the kid for a relaxing family time and a lot of interactive activities for kid to experience nature. But just one thing to remind is that be caution to mind the step. Some of the parts are dark for the sake of art presentation which might be a risk for senior or kid

We had an amazing stay at Naera. We stayed in a few different hotels during our visit to Shanghai and this was by far the best. Room was large with a huge bathtub and a closet and packed with all the amenities we needed, including LOTS of bottled water, including Evian, fruits, snacks, bath supplies, a Dyson hairdryer, stationery for the kids including a magnifying glass, etc etc. The back hotel is also linked to a modern (gentrified) part of the water town with cool pop up booths and shops. It’s also a short walk to one of the entrances to the Ancient Xitang town. Staff were also warm and nice. We also went to the Organic farm but was let down by the drizzle = not much activities for the little one. Only downside I can think of is that the menus / maps provided etc are all in Mandarin and playroom, while clean and large, was totally packed and chaotic. Would love to be back.

來酒店過結婚紀念日，酒店的服務實在太好了，前台、管家、帶我們藝術導覽的小姑娘、為我們佈置房間，又送蛋糕的服務員、晚上開床安排泡腳桶的服務員，哪怕就是走廊上遇到的任何一個工作人員都熱情親切。酒店房間很大，設施用品都很好，酒店環境更是沒話説，白天夜晚都極出片。有機農場讓我們很驚艷，下次一定帶孩子再來。 唯一一個小小的吐糟其實和酒店關係不大，但是因為是唯一的遺憾就想提一下，酒店提供的旅拍實在水平差到連我老公這種拍照渣都看不下去🤦🏻♀️ 我們家是衹要酒店有旅拍都會用，5.1在嘉興森泊最後還加錢買了好多張照片，結果這次我連選出免費的3張都覺得困難。

在網上刷到了這家酒店，本身對藝術就很感興趣，就想着有機會一定要和朋友來體驗，真的是不虛此行。管家小薪在入住前提前聯繫，確認我們的需求，我們到到酒店後還擔心我們找不到路，特地下來車庫接我們，貼心滿分。 酒店的藝術氣息果然是名不虛傳，設計充滿藝術感，一步一景，和朋友在庭院裏散步特別愜意。 床品特別特別舒服，退房後還找管家問了床品有沒有賣哈哈哈 早餐也很精緻，食材新鮮，選擇豐富，早餐的咖啡尤其好評，還特地問了管家咖啡豆的牌子。 其實最讓我驚艷的還是酒店超出預期的服務，不會有任何敷衍，這種細膩服務讓整個旅程更加輕鬆愉快，下次還會再來！ 小薪管家fighting！

不愧是美學酒店，不愧是零差評酒店！入住前一天酒店管家小薪就已經開始為我們提供服務，為我們發酒店位置，酒店電子菜單，入店歡迎，讓我們在陌生的城市感受到了家人般的温暖，給管家大大好評！酒店的環境、酒店食物對小孩子尤其友好，綠色有機蔬菜，雞蛋，營養健康味道好！再來西塘，還會選良壤！

整體3天的居住體驗很好，很舒適，酒店環境、設計、服務都恰到好處，是想安靜度假的不錯選擇。 管家小朱服務也很到位，有問題會及時幫忙解決，並幫忙做各種預約，整體體驗不錯，以後有機會會再來小住。提供喜歡安靜可以在非節假日非週末過來，體驗會更好些。