Holy Land Hotel

Comfortable hotel. I had room 326 facing the Done of the Rock head in! Comfortable and clean room and surrounding. Fit the bill. Good water pressure in shower. Breakfast buffet included. It was satisfactory. Staff were present. Nothing exceptional but nothing to complain about! Excellent location just up from Herod’s gate

The hotel has s very friendly staff. Located in the oriental part of Jerusalem, it is walking distance to both Damascus and Herods gates. Room I stayed had ac set at one temperature, which is inconvenient. Basic amenities are fine. 1st night, safe was not working. The impression is that rooms are not reviewed or checked properly and reported by staff. Perhaps lack of proper training?

Hotel Manager Ms. Rania is a very rude and not professional. My family of four arrived for a 3 night stay. She told us the water was not working and would need to go to another hotel! There were many guests arriving and checking inn. The hotel had clearly overbooked and was lying to us. The hotel she wanted to send us to was cheaper than the Holy Land. At first Rania said she would pay for our stay at the cheaper place. After we agreed to move there she said the full price will be taken for our booking, even the new hotel was £250 cheaper on ***********!!! When challenged she became EXTREMELY aggressive and I kept my cool and left calmly. Be very careful here as this is common in the old city the rooms get overbooked. But to be treated in such a cowboy manner was shocking. I would not advise any one to stay here.