Hotel Mercure Jelenia Gora

The hotel is nice for its price. Some of the facilities can still be improved and it needs some renovations. Overall it was a good stay.

Too soft mattress. Wash basin should be renewed. Nice TV set

Terrible service, Do not stay there Planned a business trip with former CEO arranged and paid for the hotel. Informed them of late arrival but once we arrived we could not get in the hotel. no reply no call we have been stranded for 3 hours with no place to stay since they closed reception at 9pm. and we arrived at 10pm Not a hotel worth visiting

Contrary to the modern and clean rooms advertised online and in the hotel lobby the rooms seem to have last been updated in the 1930s with decor that gave my elderly mother in law flashbacks of her early childhood. The internet is so impressively awful it might as well not have been installed, I have experienced a more reliable connection in the heart of the amazon rainforest. It makes no sense at all that it should be so abysmal here. We were absolutely appalled when the housekeeper walked into our room while we were barely dressed and woke us up from our sleep to babble something in polish standing in the middle of our room as if we’d invited her in. She would not leave despite our obvious displeasure with the bold intrusion. We were shocked that a human being could be so blatantly rude. The only bearable part of our stay was the lack of polish guests being mostly comprised of Germans. You might think “surely the beautiful restaurant is worth the visit?” you would be wrong. we made a small order that included a Prosciutto pizza which when delivered did not include any prosciutto! As well as several other toppings. As the only customers at the time we were confused how an order could be so badly handled. Overall if you’re expecting a pleasant stay look somewhere else something is very strange about this location.

Hotel is located 15 minutes walk from main Old Town Square. It has large parking additionally paid just near entrance. Room was OK. Breakfast very good. The biggest advantage is 15 m swimming pool. Man taking care of that was very helpful and kind.

The hotel was beautiful decorated threw out so posh the swimming pool and sauna where a bonus.. Our room was clean bed so comfy every thing we needed for a week stay I loved it food was great the staff amazing hope to come to Poland again with the family soon great hotel hope to come again soon